Managing human resources

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004449942	HF5549 S43 2001	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000004811406	HF5549 S43 2001	Open Access Book	Book	Searching... Unknown

Managing Human Resources retains its unique orientation to overall practicality and real-world application. Practical tips and suggestions provide effective ways of dealing with problems in communication, leadership, discipline, performance appraisal, and compensation administration.

Part 1 Human Resources Management in Perspective
Chapter 1 The Challenge of Human Resources Management	p. 3
Why Study Human Resources Management?	p. 4
Competitive Challenges and Human Resources Management	p. 6
Highlights in HRM 1 A Guide to Internet Sites	p. 10
Highlights in HRM 2 Human Resource Software Companies	p. 11
Demographic and Employee Concerns	p. 20
Highlights in HRM 3 Social Issues in HRM	p. 20
The Partnership of Line Managers and HR Departments	p. 27
Summary	p. 31
Key Terms	p. 32
Discussion Questions	p. 32
Case Study 1 The Role of HR in Reengineering and Change at Siemens Rolm	p. 33
Case Study 2 Managing "Daddy Stress" at Baxter Healthcare	p. 34
Case Study 3 Managing Diversity for Competitive Advantage at Deloitte and Touche	p. 35
Notes and References	p. 36
Chapter 2 Equal Employment Opportunity and Human Resources Management	p. 41
Historical Perspective of EEO Legislation	p. 42
Government Regulation of Equal Employment Opportunity	p. 44
Highlights in HRM 1 Test Your Knowledge of Equal Employment Opportunity Law	p. 46
Highlights in HRM 2 Bank of America NT and SA Corporation's Policy on Assisting Employees with Life-Threatening Illnesses	p. 56
Other Equal Employment Opportunity Issues	p. 58
Highlights in HRM 3 Questions Used in Auditing Sexual Harassment	p. 59
Highlights in HRM 4 Basic Components of an Effective Sexual Harassment Policy	p. 61
Highlights in HRM 5 Determining Adverse Impact: The Four-Fifths Rule	p. 64
Enforcing Equal Employment Opportunity Legislation	p. 66
Highlights in HRM 6 EEOC Poster	p. 70
Affirmative Action	p. 73
Highlights in HRM 7 Basic Steps in Developing an Effective Affirmative Action Program	p. 74
Summary	p. 76
Key Terms	p. 77
Discussion Questions	p. 78
Case Study 1 Misplaced Affections: Discharge for Sexual Harassment	p. 78
Case Study 2 Hair Today, Gone Tomorrow	p. 80
Notes and References	p. 80
Part 2 Meeting Human Resources Requirements
Chapter 3 Job Requirements and the Design of Organizations to Achieve Human Resources Productivity	p. 85
Relationship of Job Requirements and HRM Functions	p. 86
Job Analysis	p. 88
Highlights in HRM 1 Job Description for an Employment Assistant	p. 96
Job Design	p. 98
Highlights in HRM 2 Examples of Employee Empowerment	p. 103
Highlights in HRM 3 What Self-Managed Teams Manage	p. 109
Highlights in HRM 4 Sentry Insurance Company's Flextime Schedule	p. 112
Summary	p. 114
Key Terms	p. 115
Discussion Questions	p. 115
Case Study 1 Job Design, Saturn Style	p. 116
Case Study 2 Exactly Where Do You Work? ATandT's Shared Office	p. 117
Notes and References	p. 118
Chapter 4 Human Resources Planning and Recruitment	p. 121
Human Resources Planning	p. 122
Highlights in HRM 1 HR Strategy and Planning Model for ATandT's Global Business Communications Systems (GBCS)	p. 128
Elements of Effective HRP	p. 130
Highlights in HRM 2 How Successful Is Succession Planning at ...	p. 136
Recruiting within the Organization	p. 139
Highlights in HRM 3 Guidelines for Setting Up an On-Line Job Posting System	p. 141
Recruiting outside the Organization	p. 142
Highlights in HRM 4 Hot Recruiting Sites	p. 146
Recruiting Protected Classes	p. 155
Highlights in HRM 5 The Numbers Don't Lie	p. 157
Highlights in HRM 6 Steps in Diversity Planning	p. 159
Summary	p. 162
Key Terms	p. 163
Discussion Questions	p. 163
Case Study 1 Human Resources Planning at Donna Karan International	p. 164
Case Study 2 Cisco Systems Goes to the Internet	p. 165
Notes and References	p. 166
Appendix Calculating Turnover and Absenteeism	p. 171
Highlights in HRM 7 Costs Associated with the Turnover of One Computer Programmer	p. 173
Chapter 5 Selection	p. 177
Matching People and Jobs	p. 178
Sources of Information about Job Candidates	p. 183
Highlights in HRM 1 Employee Polygraph Protection Act	p. 191
Employment Tests	p. 194
The Employment Interview	p. 199
Highlights in HRM 2 Sample Situational Interview Question	p. 201
Highlights in HRM 3 Some Major Findings from Research Studies on the Interview	p. 204
Reaching a Selection Decision	p. 206
Highlights in HRM 4 Appropriate and Inappropriate Interview Questions	p. 207
Summary	p. 211
Key Terms	p. 212
Discussion Questions	p. 212
Case Study 1 Nike: Hiring Gets Off on the Right Foot	p. 213
Case Study 2 Small Companies Need Diversity Too	p. 214
Notes and References	p. 215
Part 3 Developing Effectiveness in Human Resources
Chapter 6 Training and Development	p. 221
The Scope of Training	p. 222
Phase 1 Conducting the Needs Assessment	p. 224
Highlights in HRM 1 Notes on Doing Needs Assessment Quick Time	p. 226
Highlights in HRM 2 Tips for Conducting a Competency Assessment	p. 229
Phase 2 Designing the Training Program	p. 229
Phase 3 Implementing the Training Program	p. 235
Highlights in HRM 3 Job Instruction Training	p. 236
Highlights in HRM 4 European-Style Apprenticeships at Siemens	p. 238
Highlights in HRM 5 Student Internships	p. 240
Highlights in HRM 6 Teletraining for a Small Business	p. 242
Highlights in HRM 7 Web-Based Training for under $100!	p. 244
Phase 4 Evaluating the Training Program	p. 250
Special Topics in Training and Development	p. 254
Highlights in HRM 8 Benchmarking HR Training	p. 255
Highlights in HRM 9 Team Training at Evart Glass	p. 261
Summary	p. 262
Key Terms	p. 263
Discussion Questions	p. 264
Case Study 1 Creativity Training at Ingersoll-Rand	p. 264
Case Study 2 Kodak Gets the Picture in Executive Education	p. 265
Notes and References	p. 267
Chapter 7 Career Development	p. 273
Elements of Career Development Programs	p. 274
Highlights in HRM 1 Career Path of Charlene Barshefsky, U.S. Trade Representative	p. 279
Highlights in HRM 2 Dual Career Tracks: Xenova System	p. 282
Highlights in HRM 3 Assessment-Center Program of the California Highway Patrol	p. 284
Highlights in HRM 4 Career Development Workshops at Marriott	p. 286
Career Development for a Diverse Workforce	p. 290
Highlights in HRM 5 Maximizing the Human Resources of Female Managers	p. 294
Personal Career Development	p. 298
Highlights in HRM 6 Career Competencies at Caterpillar	p. 300
Highlights in HRM 7 Twenty Hot Career Tracks	p. 301
Highlights in HRM 8 Campbell Interest and Skill Survey: Individual Profile	p. 304
Summary	p. 308
Key Terms	p. 309
Discussion Questions	p. 309
Case Study 1 Managing Amoco's Career Pipeline	p. 310
Case Study 2 Preparing a Career Development Plan	p. 311
Notes and References	p. 312
Chapter 8 Appraising and Improving Performance	p. 317
Performance Appraisal Programs	p. 318
Developing an Effective Appraisal Program	p. 322
Highlights in HRM 1 Supervisor's Checklist for the Performance Appraisal	p. 333
Performance Appraisal Methods	p. 333
Highlights in HRM 2 Graphic Rating Scale with Provision for Comments	p. 335
Highlights in HRM 3 Example of a Mixed-Standard Scale	p. 336
Highlights in HRM 4 Example of a BARS for Municipal Fire Companies	p. 339
Highlights in HRM 5 Sample Items from Behavior Observation Scales	p. 340
Highlights in HRM 6 Example of a Goal-Setting Worksheet	p. 343
Appraisal Interviews	p. 344
Summary	p. 350
Key Terms	p. 351
Discussion Questions	p. 351
Case Study 1 360-Degree Appraisal at Johnson and Johnson	p. 352
Case Study 2 How Does the Bank of Montreal Keep Score on Success?	p. 353
Case Study 3 Setting Performance Standards at General Telephone Company of California	p. 354
Notes and References	p. 355
Part 4 Implementing Compensation and Security
Chapter 9 Managing Compensation	p. 361
Strategic Compensation Planning	p. 362
Components of the Wage Mix	p. 367
Highlights in HRM 1 Compensation Objectives of Two Organizations	p. 369
Job Evaluation Systems	p. 372
Highlights in HRM 2 Point Values for Job Factors of the American Association of Industrial Management	p. 375
Highlights in HRM 3 Description of Job Knowledge Factor and Degrees of the American Association of Industrial Management	p. 377
The Compensation Structure	p. 378
Highlights in HRM 4 Bureau of Labor Statistics National Compensation Survey	p. 379
Governmental Regulation of Compensation	p. 385
Highlights in HRM 5 The Federal Minimum Wage Poster	p. 387
Significant Compensation Issues	p. 390
Summary	p. 393
Key Terms	p. 394
Discussion Questions	p. 394
Case Study 1 Pay Decisions at Performance Sports	p. 394
Case Study 2 Strategic Compensation Planning at Southern California Edison	p. 395
Notes and References	p. 396
Chapter 10 Incentive Rewards	p. 399
Reasons and Requirements for Incentive Plans	p. 400
Setting Performance Measures	p. 402
Highlights in HRM 1 Setting Performance Goals through Customer Satisfaction Measures (CSMs)	p. 403
Administering Incentive Plans	p. 404
Individual Incentive Plans	p. 404
Highlights in HRM 2 Merit Pay Guidelines Chart	p. 410
Highlights in HRM 3 The "Sweetness" of Executive Perks	p. 417
Group Incentive Plans	p. 418
Highlights in HRM 4 Lessons Learned: Designing Effective Gainsharing Programs	p. 420
Enterprise Incentive Plans	p. 424
Summary	p. 427
Key Terms	p. 428
Discussion Questions	p. 429
Case Study 1 Get Productive or Go Broke	p. 429
Case Study 2 To Merit or Not to Merit	p. 430
Notes and References	p. 431
Chapter 11 Employee Benefits	p. 435
Employee Benefits Programs	p. 436
Highlights in HRM 1 Crafting an Effective Benefits Communication Program	p. 441
Highlights in HRM 2 A Personalized Statement of Benefits Costs	p. 442
Employee Benefits Required by Law	p. 445
Discretionary Major Employee Benefits	p. 449
Highlights in HRM 3 "Your Rights": Another Federally Required Poster	p. 450
Highlights in HRM 4 Important Features of a 401(k) Savings Plan	p. 459
Employee Services: Creating a Work/Life Setting	p. 462
Summary	p. 467
Key Terms	p. 468
Discussion Questions	p. 469
Case Study 1 401(k) Plans: Selecting the Best Options	p. 469
Case Study 2 Pitney Bowes: Benefit Choices with Value-Added Services	p. 470
Notes and References	p. 471
Chapter 12 Safety and Health	p. 475
Safety and Health: It's the Law	p. 476
Highlights in HRM 1 Test Your Safety Smarts	p. 477
Highlights in HRM 2 OSHA's Four-Point Safety and Health Program for Small Businesses	p. 481
Highlights in HRM 3 Job Safety and Health Protection Poster	p. 482
Creating a Safe Work Environment	p. 484
Highlights in HRM 4 Page from a Safety Awareness Pamphlet	p. 486
Creating a Healthy Work Environment	p. 490
Highlights in HRM 5 Hallmarkers Prepare for a Smoke-Free Workplace	p. 492
Highlights in HRM 6 Garden Fresh's Workplace Violence Prevention Policy	p. 497
Highlights in HRM 7 Kinko's Policies and Procedures for a Drug-Free Workplace	p. 503
The Management of Stress	p. 505
Summary	p. 508
Key Terms	p. 509
Discussion Questions	p. 509
Case Study 1 Violence Prevention in the Postal Service	p. 510
Case Study 2 Coping with Stress at U.S. Customs	p. 511
Notes and References	p. 511
Appendix Identifying the Risk of Workplace Violence: A Survey for Large and Samll Employers	p. 515
Part 5 Enhancing Employee Relations
Chapter 13 Employee Rights and Discipline	p. 519
Employee Rights	p. 520
Highlights in HRM 1 Examples of Employment-at-Will Statements	p. 525
Disciplinary Policies and Procedures	p. 534
Highlights in HRM 2 The Samaritan Health System Corrective Action Process	p. 542
Appealing Disciplinary Actions	p. 546
Organizational Ethics in Employee Relations	p. 550
Summary	p. 551
Key Terms	p. 552
Discussion Questions	p. 552
Case Study 1 The Whistle-Blower's Dilemma	p. 552
Case Study 2 "You Can't Fire Me! I Passed the Test,"	p. 553
Notes and References	p. 554
Appendix The Manager as Counselor	p. 558
Chapter 14 The Dynamics of Labor Relations	p. 563
Government Regulation of Labor Relations	p. 564
Highlights in HRM 1 Test Your Labor Relations Know-How	p. 565
The Labor Relations Process	p. 569
Highlights in HRM 2 United Food and Commercial Workers International Union Authorization Card	p. 573
Highlights in HRM 3 Employer "Don'ts" during Union Organizing Campaigns	p. 575
Highlights in HRM 4 NLRB Election Poster	p. 577
Structures, Functions, and Leadership of Labor Unions	p. 579
Labor Relations in the Public Sector	p. 583
Contemporary Challenges to Labor Organizations	p. 586
Highlights in HRM 5 Strategies to Remain Union-Free	p. 590
Summary	p. 590
Key Terms	p. 591
Discussion Questions	p. 591
Case Study 1 The Unfair Labor Practice Charge against Apollo Corporation	p. 592
Case Study 2 Apollo Corporation: The Organizing Drive	p. 592
Notes and References	p. 593
Chapter 15 Collective Bargaining and Contract Administration	p. 597
The Bargaining Process	p. 598
Highlights in HRM 1 The Tools and Techniques of Interest-Based Bargaining as Described by the FMCS	p. 606
Trends in Collective Bargaining	p. 610
The Labor Agreement	p. 612
Highlights in HRM 2 Items in a Labor Agreement	p. 613
Administration of the Labor Agreement	p. 615
Highlights in HRM 3 Grievance Form: Phoenix Transit System and Teamsters, Local 104	p. 618
Summary	p. 622
Key Terms	p. 623
Discussion Questions	p. 624
Case Study 1 Don't I Deserve a Second Chance?	p. 624
Case Study 2 "Just Read the Agreement--That's All You Need,"	p. 625
Notes and References	p. 627
Part 6 Expanding Human Resources Management Horizons
Chapter 16 International Human Resources Management	p. 631
Managing Across Borders	p. 632
Highlights in HRM 1 HR Issues of a Unified Europe	p. 637
International Staffing	p. 640
Highlights in HRM 2 Skills of Expatriate Managers	p. 645
Training and Development	p. 646
Highlights in HRM 3 Nonverbal Communications in Different Cultures	p. 649
Highlights in HRM 4 Repatriation Checklist	p. 653
Performance Appraisal	p. 655
Compensation	p. 658
International Organizations and Labor Relations	p. 662
Summary	p. 664
Key Terms	p. 665
Discussion Questions	p. 665
Case Study 1 International HRM at Molex, Inc.	p. 666
Case Study 2 Amgen's Global Workforce	p. 668
Notes and References	p. 669
Chapter 17 Creating High-Performance Work Systems	p. 675
Fundamental Principles	p. 676
Anatomy of High-Performance Work Systems	p. 680
Fitting It All Together	p. 685
Implementing the System	p. 687
Highlights in HRM 1 British Land Rover and BMW Crash Head-on	p. 689
Outcomes of High-Performance Work Systems	p. 693
Highlights in HRM 2 The Impact of High-Performance Work Systems	p. 695
High-Performance Work Systems and the Small and Medium-Sized Employer	p. 695
Summary	p. 696
Key Terms	p. 697
Discussion Questions	p. 697
Case Study 1 HPWS at Tomex Incorporated	p. 697
Case Study 2 HPWS at Xerox Corporation	p. 698
Notes and References	p. 700
Cases
Case 1 ConnectPlus: Aligning HRM with Strategic Objectives	p. 703
Case 2 Microsoft: Hiring the Supersmart	p. 704
Case 3 Job Analysis and Hiring Decisions at Ovania Chemical	p. 706
Case 4 Diversity Is in Good Hands at Allstate	p. 710
Case 5 The Training and Development Dilemma at Whitney and Company	p. 713
Case 6 Realigning HR Practices at Egan's Clothiers	p. 715
Case 7 The Layoff of Paul Dougherty: A Manager's Tough Decision	p. 718
Case 8 Continental Airlines: One Company's Flight to Success	p. 719
Case 9 Ill-Fated Love at Centrex Electronics	p. 721
Case 10 The Last Straw for Aero Engine	p. 723
Glossary	p. 725
Name Index	p. 736
Organization Index	p. 747
Subject Index	p. 753
Photo Credits	p. 767

Available:*

On Order

Summary

Summary

Table of Contents