Service productivity management : improving service performance using data envelopment analysis (DEA)

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Publication Information:

New York, NY : Springer, 2006

Physical Description:

1v + 1 CD-ROM

ISBN:

9780387332116

General Note:

Accompanied by compact disc : CP 11202

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010119760	HD9980.5 S53 2006	Open Access Book	Book	Searching... Unknown