Human relations

This contemporary text will connect you with the current human relations issues and challenges you will encounter in the twenty-first century and will prepare you to confidently put proven theory into action-so you get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to experience and analyze firsthand the contemporary issues of human relations in the twenty-first century. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from experience. Based on the sound content and research of the previous edition, Human Relations 3E aims to deliver a dynamic and real-world perspective to human relations.

Chapter 1 Human Relations: The Key to Personal and Career Success
1.1 What Is Human Relations?	p. 2
1.2 Why Is Human Relations Important?	p. 4
1.3 How Did Human Relations Develop?	p. 6
1.4 What Factors Influence Human Relations in Organizations?	p. 13
1.5 What Are Your Responsibilities?	p. 20
1.6 How Is Technology Affecting Human Relations?	p. 23
Summary and Key Terms	p. 26
Questions for Review and Discussion	p. 27
Chapter Project	p. 27
Applications	p. 28
Additional Readings and Resources	p. 30
Chapter 2 Perception: Different Views of the World
2.1 What Is Perception?	p. 31
2.2 What Influences Perception?	p. 32
2.3 Why Are Perceptions Important?	p. 34
2.4 What Is the Johari Window?	p. 36
2.5 How Do You Raise Self-esteem?	p. 39
2.6 How Do You See Your Roles?	p. 44
2.7 How Do You Cope with Anxiety?	p. 46
2.8 How Do You View the Boss?	p. 48
Summary and Key Terms	p. 51
Questions for Review and Discussion	p. 52
Chapter Project	p. 53
Applications	p. 53
Additional Readings and Resources	p. 54
Chapter 3 Motivation: Maximizing Productivity
3.1 What Is Motivation?	p. 56
3.2 How Do Wants Differ from Needs?	p. 59
3.3 What Do the Theorists Say?	p. 60
3.4 How Can I Apply Motivation Theories?	p. 68
3.5 How Are Motivators Changing?	p. 75
Summary and Key Terms	p. 80
Questions for Review and Discussion	p. 81
Chapter Project	p. 82
Applications	p. 82
Additional Readings and Resources	p. 84
Chapter 4 Creative Problem Solving: Making Good Decisions
4.1 What Is a Problem and What Are the Steps in Problem Solving?	p. 86
4.2 How Can We Make Better Decisions?	p. 92
4.3 What is Creativity?	p. 98
4.4 What Are the Sources of Creativity and How Can It Be Encouraged?	p. 102
4.5 What Are Blocks to Creativity?	p. 107
4.6 How Can You Improve Your Creativity?	p. 112
Summary and Key Terms	p. 114
Questions for Review and Discussion	p. 115
Chapter Project	p. 115
Applications	p. 116
Additional Readings and Resources	p. 118
Chapter 5 Working within the Organization: Structure and Climate
5.1 Why Do Organizations Have Structures?	p. 120
5.2 What Is the Chain of Command?	p. 121
5.3 Who Has Authority?	p. 123
5.4 How Many Employees to One Supervisor?	p. 124
5.5 How Does Communication Follow Structure?	p. 126
5.6 How Else Does Information Flow?	p. 129
5.7 What Other Structures Exist?	p. 132
5.8 Why Does Structure Change?	p. 137
Summary and Key Terms	p. 139
Questions for Review and Discussion	p. 140
Chapter Project	p. 140
Applications	p. 141
Additional Readings and Resources	p. 142
Chapter 6 Group Dynamics: The Advantages of Working with Others
6.1 What Is a Group?	p. 144
6.2 Why Are Groups Important to the Workplace?	p. 145
6.3 Why Are Groups Important to Individuals?	p. 147
6.4 What Types of Groups Exist?	p. 148
6.5 Who Leads a Group?	p. 152
6.6 How Do Groups Develop?	p. 153
6.7 What Are the Pitfalls of Group Decision Making?	p. 161
6.8 Will Groups Remain Important in the Future?	p. 164
Summary and Key Terms	p. 166
Questions for Review and Discussion	p. 167
Chapter Project	p. 168
Applications	p. 168
Additional Readings and Resources	p. 170
Chapter 7 Teamwork: Becoming a Team Player
7.1 What Is a Team?	p. 172
7.2 What Is Teambuilding?	p. 174
7.3 How Has the Team Concept Grown?	p. 176
7.4 How Do You Build an Effective Team?	p. 179
7.5 How Does a Team Affect Its Members?	p. 183
7.6 Do Teams Fit All Occasions?	p. 185
7.7 How Can You Be an Effective Team Member?	p. 187
7.8 Is Conflict Bad?	p. 188
7.9 What Causes Conflict?	p. 189
7.10 How Is Conflict Resolved?	p. 190
Summary and Key Terms	p. 191
Questions for Review and Discussion	p. 192
Chapter Project	p. 192
Applications	p. 193
Additional Readings and Resources	p. 194
Chapter 8 Unions: Organized Labor Today
8.1 What Is a Union?	p. 196
8.2 How Did the Labor Movement Begin?	p. 200
8.3 How Did Federal Law Affect the Labor Movement?	p. 203
8.4 Whom Do Unions Represent?	p. 207
8.5 How Do Unions Work?	p. 209
8.6 What Is the Status of Unions Today?	p. 214
Summary and Key Terms	p. 221
Questions for Review and Discussion	p. 222
Chapter Project	p. 222
Applications	p. 223
Additional Readings and Resources	p. 224
Chapter 9 Communication: The Essential Skill
9.1 What Is Communication and What Is Its Role in Human Relations?	p. 226
9.2 What Is the Communication Process and Why Is Feedback Important?	p. 228
9.3 What Are Barriers in Communication and How Can Listening Skills Be Improved?	p. 231
9.4 How Can You Improve Your Spoken Communication?	p. 235
9.5 How Can You Improve Your Written Communication?	p. 238
9.6 How Can You Use Nonverbal Communication?	p. 241
9.7 What Else Makes Communication Work?	p. 248
9.8 What Are Voice Mail and Electronic Mail?	p. 250
Summary and Key Terms	p. 252
Questions for Review and Discussion	p. 253
Chapter Project	p. 253
Applications	p. 254
Additional Readings and Resources	p. 256
Chapter 10 Goal Setting: Steps to the Future
10.1 What Is Planning and Why Is It Important?	p. 258
10.2 What Kinds of Goals Exist?	p. 264
10.3 What Characteristics Should Goals Possess?	p. 266
10.4 How Are Goals Set and Prioritized?	p. 269
10.5 What Is Management by Objectives?	p. 275
10.6 Why Are Performance Appraisals Important and How Do They Work?	p. 277
Summary and Key Terms	p. 285
Questions for Review and Discussion	p. 286
Chapter Project	p. 287
Applications	p. 287
Additional Readings and Resources	p. 289
Chapter 11 Leadership: Styles and Skills of an Effective Leader
11.1 What Is Leadership?	p. 291
11.2 What Does Leadership Theory Say?	p. 295
11.3 What Are Styles of Leadership?	p. 301
11.4 What Are the Skills of a Leader?	p. 304
11.5 How Should You Follow?	p. 307
11.6 What Else Marks a Leader?	p. 309
11.7 What Is the Future of Leadership?	p. 314
Summary and Key Terms	p. 316
Questions for Review and Discussion	p. 317
Chapter Project	p. 318
Applications	p. 318
Additional Readings and Resources	p. 319
Chapter 12 Appreciating Power: Positioning and Politics
12.1 What Is Power?	p. 321
12.2 What Are the Sources of Power?	p. 323
12.3 Can You Combine Sources of Power?	p. 326
12.4 What Is Your Power Personality?	p. 328
12.5 How Do You Develop Power?	p. 331
12.6 Why Is Empowerment of Others Important?	p. 343
12.7 What Pitfalls Should You Avoid?	p. 345
Summary and Key Terms	p. 347
Questions for Review and Discussion	p. 348
Chapter Project	p. 348
Applications	p. 349
Additional Readings and Resources	p. 350
Chapter 13 Change: A Constant in an Inconstant World
13.1 Where Are Changes Occurring?	p. 352
13.2 Who Changes Organizations?	p. 362
13.3 How Is Change Planned?	p. 364
13.4 Why Do People Resist Change?	p. 372
13.5 How Do Leaders Facilitate Change?	p. 374
13.6 What Is Meant by the Term Coaching?	p. 377
13.7 What Is Counseling?	p. 379
13.8 What Are Employee Assistance Programs?	p. 381
Summary and Key Terms	p. 383
Questions for Review and Discussion	p. 384
Chapter Project	p. 384
Applications	p. 385
Additional Readings and Resources	p. 386
Chapter 14 The Job Search: Getting the Job You Want
14.1 Why Are Job-Seeking Skills Necessary?	p. 388
14.2 What Type of Job Would You Like?	p. 390
14.3 What Are Your Strengths and Obstacles?	p. 393
14.4 How Can You Learn About Occupations?	p. 395
14.5 What Goes into Your Resume?	p. 397
14.6 What Companies Are Out There?	p. 404
14.7 What Can You Realistically Expect?	p. 406
14.8 Where Are the Jobs?	p. 408
14.9 How Do You Handle an Interview?	p. 412
14.10 How Do You Handle the Job Search Stress?	p. 420
14.11 How Do You Handle Job Offers?	p. 421
14.12 How Do Jobs Begin and End?	p. 422
Summary and Key Terms	p. 426
Questions for Review and Discussion	p. 427
Chapter Project	p. 427
Applications	p. 428
Additional Readings and Resources	p. 429
Chapter 15 Workplace Expectations: Business Etiquette
15.1 What Is Etiquette?	p. 431
15.2 Why Is Etiquette Important Today?	p. 435
15.3 Why Is Appearance a Form of Etiquette?	p. 437
15.4 What Table Manners Should You Use?	p. 440
15.5 How Should You Handle Introductions?	p. 442
15.6 What Is Male-Female Etiquette at Work?	p. 444
15.7 What Is Cross-Cultural Etiquette?	p. 447
15.8 How Should You Treat the Public?	p. 451
15.9 How Should You Treat Associates?	p. 459
15.10 What Are the Three Behavior Types?	p. 460
Summary and Key Terms	p. 463
Questions for Review and Discussion	p. 464
Chapter Project	p. 465
Applications	p. 465
Additional Readings and Resources	p. 466
Chapter 16 Ethics at Work: Your Attitude and Responsibilities
16.1 What Is Ethics?	p. 468
16.2 How Do You Set Ethical Standards and Solve Ethical Dilemmas?	p. 475
16.3 How Are Companies Addressing Business Ethics?	p. 481
16.4 What Is Your Responsibility Regarding Ethical Behavior at Work?	p. 484
Summary and Key Terms	p. 485
Questions for Review and Discussion	p. 486
Chapter Project	p. 486
Applications	p. 487
Additional Readings and Resources	p. 489
Chapter 17 Substance Abuse: The Multi-Million Dollar Problem
17.1 What Is Substance Abuse?	p. 491
17.2 How Do Organizations Fight Abuse?	p. 494
17.3 Is Drug Testing Appropriate?	p. 497
17.4 What Substances Are Most Abused?	p. 499
17.5 What If You Are an Abuser?	p. 503
17.6 What If You Know an Abuser?	p. 508
Summary and Key Terms	p. 510
Questions for Review and Discussion	p. 511
Chapter Project	p. 511
Applications	p. 512
Additional Readings and Resources	p. 513
Chapter 18 Employee Rights: Working Toward Mutual Respect
18.1 What Federal Laws Protect Workers' Rights?	p. 515
18.2 How Are Safety and Health Regulated?	p. 526
18.3 What Benefits Are Available to Employees?	p. 530
18.4 What Are Other Employee Rights?	p. 535
Summary and Key Terms	p. 543
Questions for Review and Discussion	p. 544
Chapter Project	p. 544
Applications	p. 545
Additional Readings and Resources	p. 546
Chapter 19 Maintaining Balance: Wellness and Achievement
19.1 How Do Organizations Encourage Wellness?	p. 548
19.2 How Can You Manage Stress?	p. 551
19.3 How Can You Manage Time?	p. 555
19.4 What Practices Will Help You Maintain Your Health?	p. 564
Summary and Key Terms	p. 571
Questions for Review and Discussion	p. 572
Chapter Project	p. 572
Applications	p. 572
Additional Readings and Resources	p. 574
Chapter 20 Meeting the Future: Global Challenges and Personal Growth
20.1 How Will Society Change?	p. 576
20.2 What Forces Will Shape the Economy?	p. 591
20.3 What Must Our Country Do?	p. 601
20.4 What Should You Do?	p. 608
Summary and Key Terms	p. 621
Questions for Review and Discussion	p. 622
Chapter Project	p. 622
Applications	p. 623
Additional Readings and Resources	p. 624
Bibliography	p. 625
Glossary	p. 643
Index	p. 661

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