Summary

TQM adapted for architects! Here's the first book to provide architects with a complete system for designing & implementing a quality system tailored to their practice. TQM & ISO 9000 for Architects & Designers, by Charles Nelson, puts the advantages of a fully functioning TQM system & ISO 9000 compliance within your reach. Just look at all the essential information you get: full overviews of different quality concepts & techniques; ready-to-use assessment tools; expert guidance on structuring your system, including special tips for improving communication; tested techniques for managing quality, including partnering & total document control; evaluation & feedback methods that let you continuously prove your operation; plus much more.