Process improvement with CMMI v1.2 and ISO standards

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Searching... PSZ JB	30000010270262	TS156 M8746 2009	Open Access Book	Book	Searching... Unknown
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In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world. While many systems and software engineering organizations rely on a single standard as the primary driver of process improvement efforts (CMMI®-based process improvement in the U.S. and ISO 9001 around the world), the most successful incorporate multiple frameworks. Process Improvement with CMMI® v1.2 and ISO Standards helps users become more versatile in using multiple process standards when creating organizational and project processes.

Compares and Contrasts Different Standards

The book begins by discussing the motivations for process improvement, the factors that make improvement difficult, and the conditions and activities that enable improvement. It examines the structure and content of Capability Maturity Model IntegrationSM, version 1.2, provides summaries of several ISO standards, and discusses the detailed relationships between four specific ISO standards (ISO 9001, ISO 15288, ISO 12207, and ISO 20000) and CMMI. The book concludes by addressing the synergy and use of multiple frameworks, discussing the process of conducting appraisals against multiple frameworks, and examining the collection of objective evidence required by each standard and appraisal method. The authors also discuss similarities and differences among the appraisal and certification approaches.

Free Downloads

This volume is highly supplemented with numerous appendices to clarify material and a website is provided where readers can download detailed maps and corresponding correlation matrices. This bonus material allows users to further experiment with the framework relationships and be more equipped to deal with the myriad of standards and frameworks they may encounter.

Author Notes

Boris Mutafelija holds a Dipl.Ing degree in electrical engineering from the University of Zagreb, Croatia and an M.A. in applied mathematics from the University of Pittsburgh.

He is a manager for BearingPoint (formerly KPMG Consulting) in McLean VA. A frequent presenter at major conferences.

050

Authors	p. xiii
Acknowledgments	p. xv
Foreword	p. xvii
1 Introduction	p. 1
2 Process Improvement Fundamentals	p. 9
Introduction	p. 9
Quality Improvement	p. 10
Dealing with Multiple Frameworks	p. 10
Impediments to Change	p. 11
Process Improvement Enablers	p. 12
Approaches to Implementing Change	p. 15
Plan-Do-Check-Act (PDCA)	p. 15
IDEAL	p. 15
Frameworks	p. 19
Summary	p. 22
3 Capability Maturity Model Integration (CMMI)	p. 25
Introduction to CMMI v1.2	p. 25
Background	p. 25
Process Areas	p. 34
Engineering	p. 36
Requirements Development (RD)	p. 37
Requirements Management (REQM)	p. 37
Technical Solution (TS)	p. 38
Product Integration (PI)	p. 38
Verification (VER)	p. 39
Validation (VAL)	p. 39
Summary and Comments	p. 40
Project Management	p. 40
Project Planning (PP)	p. 41
Project Monitoring and Control (PMC)	p. 42
Integrated Project Management (IPM)	p. 42
Risk Management (RSKM)	p. 43
Supplier Agreement Management (SAM)	p. 44
Summary and Comments	p. 44
Support	p. 45
Configuration Management (CM)	p. 45
Process and Product Quality Assurance (PPQA)	p. 46
Measurement and Analysis (MA)	p. 46
Decision Analysis and Resolution (DAR)	p. 47
Summary and Comments	p. 48
Process Management	p. 48
Organizational Process Focus (OPF)	p. 48
Organizational Process Definition (OPD)	p. 49
Organizational Training (OT)	p. 49
Summary and Comments	p. 50
Higher Maturity Level Process Concepts	p. 50
Organizational Process Performance (OPP)	p. 51
Quantitative Project Management (QPM)	p. 52
Organizational Innovation and Deployment (OID)	p. 52
Causal Analysis and Resolution (CAR)	p. 53
Summary and Comments	p. 53
Process Area Interactions	p. 53
Continuous Representation Considerations	p. 54
CMMI v1.2 Constellations	p. 56
Changes from CMMI v1.1	p. 57
Process Areas Eliminated	p. 58
Process Area Improvements	p. 59
Added Work Environment Coverage	p. 59
Added Hardware Amplifications	p. 60
Advanced Practices Eliminated	p. 60
Generic Practice Changes	p. 61
Common Features Eliminated	p. 61
Glossary Changes	p. 61
Other Changes	p. 62
Effect of CMMI v1.2 Changes on Process Improvement	p. 62
Summary	p. 62
4 ISO Standards	p. 65
Introduction	p. 65
ISO 9001:2000, Quality Management Systems - Requirements	p. 67
Quality Management System	p. 69
Management Responsibility	p. 70
Resource Management	p. 72
Product Realization	p. 72
Measurement, Analysis, and Improvement	p. 74
ISO 90003:2004, Guidelines for the Application of ISO 9001:2000 to Computer Software	p. 75
Quality Management System	p. 76
Management Responsibility	p. 77
Resource Management	p. 77
Product Realization	p. 78
Planning of Product Realization	p. 78
Customer-Related Processes	p. 79
Design and Development	p. 80
Purchasing	p. 81
Production and Service Provision	p. 82
Control of Monitoring and Measuring Devices	p. 82
Measurement, Analysis, and Improvement	p. 83
Monitoring and Measurement	p. 83
Control of Nonconforming Product	p. 83
Analysis of Data	p. 83
Improvement	p. 83
Harmonization of Standards	p. 84
ISO 15288:2008, Systems and Software Engineering - System Life Cycle Processes	p. 85
Agreement Processes	p. 86
Acquisition Process	p. 86
Supply Process	p. 88
Organizational Project-Enabling Processes	p. 88
Life Cycle Model Management	p. 88
Infrastructure Management	p. 88
Project Portfolio Management	p. 89
Human Resource Management	p. 89
Quality Management	p. 89
Project Processes	p. 89
Project Planning	p. 90
Project Assessment and Control	p. 90
Decision Management	p. 90
Risk Management	p. 90
Configuration Management	p. 91
Information Management	p. 91
Measurement	p. 91
Technical Processes	p. 91
Stakeholder Requirements Definition	p. 92
Requirements Analysis	p. 92
Architectural Design	p. 92
Implementation	p. 92
Integration	p. 93
Verification	p. 93
Transition	p. 93
Validation	p. 93
Operation	p. 93
Maintenance	p. 94
Disposal	p. 94
Annexes and Guides	p. 94
ISO 12207:2008, Systems and Software Engineering - Software Life Cycle Processes	p. 95
System Context Processes	p. 98
Software Implementation Processes	p. 99
Software Implementation	p. 99
Software Requirements Analysis	p. 99
Software Architectural Design	p. 100
Software Detailed Design	p. 100
Software Construction	p. 100
Software Integration	p. 100
Software Qualification Testing	p. 100
Software Support Processes	p. 101
Software Documentation Management	p. 101
Software Configuration Management	p. 101
Software Quality Assurance	p. 102
Software Verification	p. 102
Software Validation	p. 103
Software Review	p. 103
Software Audit	p. 103
Software Problem Resolution	p. 103
Software Reuse Processes	p. 103
Domain Engineering	p. 104
Reuse Asset Management	p. 104
Reuse Program Management	p. 104
Annexes	p. 104
ISO 20000:2005, Information Technology - Service Management	p. 105
ITSM Infrastructure	p. 106
Service Delivery Process	p. 108
Relationship Processes	p. 109
Resolution, Control, and Release Processes	p. 111
Resolution Processes	p. 111
Control Processes	p. 112
Release Processes	p. 112
Summary	p. 113
5 Framework Mapping	p. 115
The Mapping Process	p. 115
ISO 9001:2000 to CMMI Maps	p. 122
ISO 20000:2005 to CMMI Maps	p. 141
ISO 15288:2008 to CMMI Maps	p. 166
ISO 12207:2008 to CMMI Maps	p. 181
Summary	p. 195
6 Tying It All Together	p. 197
Basic Concepts	p. 198
Using Multiple Framework Relationships for Process Improvement	p. 198
CMMI Mapping to ISO 9001 and ISO 20000	p. 200
CMMI Mapping to ISO 12207 and ISO 15288	p. 208
CMMI Maps to All Frameworks	p. 213
Relationship between ISO 9001 and ISO 20000	p. 222
Summary	p. 226
7 Appraisals	p. 227
Background	p. 227
Characteristics of SCAMPI	p. 228
Characteristics of ISO 9001 Audits	p. 234
Characteristics of ISO 20000 Audits	p. 237
Similarities and Differences among Audit Approaches	p. 238
Conclusions	p. 242
Summary	p. 243
Appendix A Acronyms	p. 245
Appendix B References	p. 247
Appendix C Changes from CMMI v1.1 to CMMI v1.2	p. 251
Appendix D ISO 9001:2000 to CMMI v1.2 Map	p. 261
Appendix E ISO 15288:2008 to CMMI v1.2 Map	p. 295

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Table of Contents