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Author: Fitzsimmons, James A.

Author

Fitzsimmons, Mona J.

(11)

Bordoloi, Sanjeev K.

(1)

Language

(11)

Format

(6)

(5)

Material Type

Computer File Accompanies Open Access Book

Open Access Book

Subject

Service industries -- Management

(11)

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1.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev K.

Format:

Call Number

HD9980.5 F57 2014 f

Edition

8th ed.

Publisher

McGraw-Hill,

Publication Date

2014

ISBN

9780077841201

Available:
Holds:
Copies:

SD_ILS:806931

2.

Cover image for Service management operations, strategy, information technology

Service management operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 014273

Edition

6th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2008

ISBN

9780073377834 9780073345000

Available:
Holds:
Copies:

SD_ILS:584926

3.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2008

Edition

6th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2008

ISBN

9780073377834

Available:
Holds:
Copies:

SD_ILS:262372

4.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 6388

Edition

5th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2006

ISBN

9780072982305

Available:
Holds:
Copies:

SD_ILS:611247

5.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2006

Edition

5th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2006

ISBN

9780072982305

Available:
Holds:
Copies:

SD_ILS:432437

6.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 2558

Edition

4th ed.

Publisher

McGraw-Hill/Irwin

Publication Date

2004

ISBN

9780072858754

Available:
Holds:
Copies:

SD_ILS:598256

7.

Cover image for Service model software

Service model software

Service model software

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 4093

Edition

4th ed.

Publisher

McGraw-Hill/Irwin

Publication Date

2004

ISBN

9780072957860

Available:
Holds:
Copies:

SD_ILS:603088

8.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2004

Edition

4th ed.

Publisher

McGraw-Hill/Irwin

Publication Date

2004

ISBN

9780072823738

Available:
Holds:
Copies:

SD_ILS:348651

9.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57

Edition

3rd ed.

Publisher

McGraw-Hill,

Publication Date

2001

ISBN

9780072312676

Available:
Holds:
Copies:

SD_ILS:149081

10.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 1566

Edition

3rd ed.

Publisher

McGraw-Hill,

Publication Date

2001

ISBN

9780072312676

Available:
Holds:
Copies:

SD_ILS:587202

11.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 1998

Edition

2nd ed.

Publisher

Irwin/McGraw-Hill,

Publication Date

1998

ISBN

9780070217607

Available:
Holds:
Copies:

SD_ILS:485767

1

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