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Subject: Customer relations

Author

Ahoy, Christopher K.

(1)

Blakeslee, Jerry

(1)

Chase, Richard B.

(1)

(1)

Edvardsson, Bo, 1952-

(1)

(1)

Koonce, Richard

(1)

Krishnan, M. S.

(1)

Levine, Stuart R.

(1)

Mohamad Hafiz Johan

(1)

Prahalad, C. K.

(1)

(1)

(1)

(1)

Zambruski, Michael S.

(1)

Language

(9)

(1)

Format

(8)

(1)

Visual Materials

(1)

Material Type

Non Circulating Microfilm

Open Access Book

Open Access Computer File

Subject

Industrial management

(6)

Customer services

(2)

Service industries -- Management

(2)

Biomedical engineering

(1)

Building management

(1)

(1)

Business logistics

(1)

Business planning

(1)

Creative ability in business

(1)

Decision making

(1)

Facility management -- Malaysia -- Johor

(1)

Hospital management -- Malaysia -- Johor

(1)

Housing -- Malaysia -- Johor

(1)

Industrial development

(1)

Industrial relations

(1)

Interpersonal communication

(1)

Interpersonal relations

(1)

New products -- Management

(1)

Office practice

(1)

Organizational behavior

(1)

Organizational effectiveness

(1)

Personnel departments

(1)

Personnel management -- Management

(1)

Personnel management -- Vocational guidance

(1)

Production management

(1)

Psychology, Industrial

(1)

Quality control

(1)

Real estate business -- Valuation

(1)

Real estate development -- Valuation

(1)

Real estate investment

(1)

Real estate investment -- Decision making -- Mathematical models

(1)

Real estate management -- Malaysia -- Johor

(1)

(1)

Real property -- Valuation

(1)

Recreation areas -- Maintenance -- Malaysia -- Johor

(1)

Recreation areas -- Malaysia -- Johor -- Planning

(1)

Strategic planning

(1)

Success in business

(1)

Total quality management

(1)

Valuation -- Data processing

(1)

(1)

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1.

Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

by

Dasu, Sriram

Author

Dasu, Sriram, Chase, Richard B.

Format:

Call Number

HF5415.5 D374 2013

Publisher

McGraw-Hill,

Publication Date

2013

ISBN

9780071809931

Available:
Holds:
Copies:

SD_ILS:827323

2.

Cover image for Customer-driven operations : aligning quality tools and business processes for customer excellence

Customer-driven operations : aligning quality tools and business processes for customer excellence

Customer-driven operations : aligning quality tools and business processes for customer excellence

by

Ahoy, Christopher K.

Author

Ahoy, Christopher K.

Format:

Call Number

HD31 A46 2009

Publisher

McGraw-Hill,

Publication Date

2009

ISBN

9780071608312

Available:
Holds:
Copies:

SD_ILS:313052

3.

Cover image for The new age of innovation : driving co-created value through global networks

The new age of innovation : driving co-created value through global networks

by

Prahalad, C. K.

Author

Prahalad, C. K., Krishnan, M. S.

Format:

Call Number

HD30.28 P69 2008

Publisher

McGraw-Hill,

Publication Date

2008

ISBN

9780071598286

Available:
Holds:
Copies:

SD_ILS:267702

4.

Cover image for Involving customers in new service development

Involving customers in new service development

by

Edvardsson, Bo, 1952-

Author

Edvardsson, Bo, 1952-

Format:

Call Number

HF5415.153 I58 2006

Series Title

Series on technology management ; v. 11

Publisher

Imperial College Press ; Distributed by World Scientific Publishing Co.,

Publication Date

2006

ISBN

9781860946691

Available:
Holds:
Copies:

SD_ILS:644020

5.

Cover image for Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

by

Mohamad Hafiz Johan

Author

Mohamad Hafiz Johan

Format:

Call Number

MFL 12921

Publisher

Universiti Teknologi Malaysia,

Publication Date

2004

Project Paper (Sarjana Muda Pengurusan Harta tanah) - Universiti Teknologi Malaysia, 2004

Available:
Holds:
Copies:

SD_ILS:7718

6.

Cover image for The people side of great business

The people side of great business

The people side of great business

by

Sartain, Libby

Author

Sartain, Libby

Format:

Call Number

CP 5699

Publisher

Stanford Graduate School of Business,

Publication Date

2004

Available:
Holds:
Copies:

SD_ILS:605657

7.

Cover image for The six fundamentals of success : the rules for getting it right for yourself and your organization

The six fundamentals of success : the rules for getting it right for yourself and your organization

by

Levine, Stuart R.

Author

Levine, Stuart R.

Format:

Call Number

HD 31 L384 2004

Edition

1st US ed.

Publisher

Currency,

Publication Date

2004

ISBN

9780385510868

Available:
Holds:
Copies:

SD_ILS:134664

8.

Cover image for Strategic six sigma : best practices from the executive suite

Strategic six sigma : best practices from the executive suite

by

Smith, Dick

Author

Smith, Dick, Blakeslee, Jerry, Koonce, Richard

Format:

Call Number

HD58.9 S64 2002

Publication Date

2002

ISBN

9780471232940

Available:
Holds:
Copies:

SD_ILS:327279

9.

Cover image for The business analyzer and planner : the unique process for solving problems, finding opportunities and making better decisions every day

The business analyzer and planner : the unique process for solving problems, finding opportunities and making better decisions every day

by

Zambruski, Michael S.

Author

Zambruski, Michael S.

Format:

Call Number

HF1008 Z36 1999 f

Publisher

American Management Association,

Publication Date

1999

ISBN

9780814479841

Available:
Holds:
Copies:

SD_ILS:98330

10.

Cover image for Total Value Development : How to Drive Service Innovation

Total Value Development : How to Drive Service Innovation

by

Hull, Frank M

Author

Hull, Frank M, Storey, Chris

Format:

Call Number

HD62.15 H85 2016 v.26

ISBN

9781783267132

Available:
Holds:
Copies:

SD_ILS:866885

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