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1. 
Cover image for Values-based service for sustainable business : lessons from IKEA
2. 
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
3. 
Cover image for Internal service quality in the Malaysia telecommunication industries
4. 
Cover image for Internal service quality in the Malaysia telecommunication industries
5. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
6. 
Cover image for Supply chain management : strategy, planning, and operation
7. 
Cover image for Competing in a service economy : how to create a competitive advantage through service development and innovation
8. 
Cover image for Sistem pengenalpastian faktor kualiti servis melalui kaedah delphi
9. 
Cover image for Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd
10. 
Cover image for Handbook of services marketing and management
11. 
Cover image for Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
12. 
Cover image for Service quality