Cover image for Balanced scorecard strategy for dummies
Title:
Balanced scorecard strategy for dummies
Personal Author:
Publication Information:
Hoboken, NJ : Wiley Publishing, 2007
Physical Description:
xviii, 362 p. : ill. ; 24 cm.
ISBN:
9780470133972

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30000010185510 HD58.9 H36 2007 Open Access Book Book
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Summary

Summary

A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders

The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.


Author Notes

Peter Economy is co-author of "At the Helm: Business Lessons for Navigating Rough Waters" & the best-selling book "Managing for Dummies".

(Bowker Author Biography)


Table of Contents

Introduction
Part I The ABC's of Balanced Scorecard
Chapter 1 Goals , Scores, and the Balanced Scorecard
Chapter 2 Building and Balancing Scorecard Strategies
Chapter 3 Planning For the Balanced Scorecard
Chapter 4 Putting Your Balanced Scorecard into Action
Part II The Customer - The Critical Leg
Chapter 5 Understanding Your Role with Customers
Chapter 6 Creating a Customer Scorecard
Chapter 7 Building the Customer Leg Dashboard
Part III Financial Measurement - The Foundation Leg
Chapter 8 Understanding Your Role in Financial Measurement
Chapter 9 Building the Financial Leg Scorecard
Chapter 10 Building the Financial Leg Dashboard
Part IV Internal Business Processes - The Value-Creation Leg
Chapter 11 Understanding Your Role in Internal Business Processes
Chapter 12 Building the Internal Business Process Scorecard
Chapter 13 Building Dashboards for Internal Business Processes
Part V Knowledge , Education, and Growth - The Learning Leg
Chapter 14 Understanding Your Role in Learning and Growth
Chapter 15 Creating the Knowledge, Education, and Growth Scorecard
Chapter 16 Creating The Knowledge, Education, and Growth Dashboard
Part VI The Part of Tens
Chapter 17 Ten Tips for Balanced Scorecard Success
Chapter 18 Ten Biggest Scorecard Mistakes to Avoid
Chapter 19 Ten Tips for Overcoming Barriers
Index