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1. 
Cover image for Service Innovation for Sustainable Business : Stimulating, Realizing and Capturing the Value from Service Innovation
2. 
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
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Cover image for Service marketing : integrating customer focus across the firm
4. 
Cover image for Services marketing : integrating customer focus across the firm
5. 
Cover image for Services marketing : integrating customer focus across the firm
6. 
Cover image for Living service : how to deliver the service of the future today
7. 
Cover image for Service management and marketing : customer management in service competition
8. 
Cover image for Services marketing : integrating customer focus across the firm
9. 
Cover image for Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL
10. 
Cover image for The innovator's solution : creating and sustaining successful growth
11. 
Cover image for Kesan pelaksanaan MS ISO 9002 terhadap proses pengajaran dan pembelajaran di Sekolah Menengah Kebangsaan Gemereh, Segamat, Johor
12. 
Cover image for Building customer-based project organizations