Management skills for IT professionals

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Title:

Personal Author:

Doss, George M

Publication Information:

Paramus, NJ : Prentice Hall, 2001

ISBN:

9780130320094

Subject Term:

Management information technology

Industrial management -- Data processing

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... Razak School	30000005178177	HD30.213 D67 2001	Open Access Book	Book	Searching... Unknown

Covering the basic people skills for team and individual management in the context of an IS environment, this guide looks at building and leading a team; managing the team members as individuals; communicating; and more. This "hands on" approach is enhanced with a CD-ROM including a number of templates for checklists and forms for people-oriented management skills.

Author Notes

George M. Doss has been involved in IS/IT project managing for large and small businesses, and has held positions in programming and systems engineering. He has served as project manager at key corporate levels for more than 25 years.

Introduction	p. xix
Section 1 Management Levels and Styles	p. 1
Chapter 1 Management Levels	p. 5
Operational Management Skills	p. 6
Operational Manager's Profile for IT Project Management	p. 8
Tactical (Project) Management Skills	p. 13
Tactical Manager's Profile for IT Project Management	p. 17
Strategic Management Skills--Level 1	p. 25
Strategic Manager's Profile for IT Project Management	p. 26
Strategic Management Skills--Level 2	p. 28
On the CD-ROM	p. 29
Chapter 2 Management Styles	p. 31
Assessment and Discernment of Management Styles	p. 33
You as a Dictator-Type Manager	p. 35
You as a Boss-Type Manager	p. 35
You as an Indian Chief-Type Manager	p. 36
You as a Mentor-Type Manager	p. 37
You as a Guru-Type Manager	p. 38
Overview of an Organizer	p. 39
Overview of a Negotiator	p. 40
Overview of a Facilitator	p. 41
Overview of a Salesperson	p. 41
Impacts on Your People Management Skills	p. 42
On the CD-ROM	p. 44
Section 2 Managing Individuals	p. 45
Chapter 3 Hiring	p. 49
Skill Requirements for Interviewing	p. 50
Assessing a Resume	p. 54
Developing Questions for an Interview	p. 54
The Interview Process	p. 56
An Interview as a Team Effort	p. 57
The Interview Follow-Up	p. 58
On the CD-ROM	p. 59
Chapter 4 Motivation: Recognition of Potentials	p. 61
What Is Motivating?	p. 62
Personal Motivation Technique	p. 62
Factors that Can Motivate	p. 64
What are Some Motivating Techniques?	p. 67
Techniques for Measuring the Level of Motivation	p. 68
Managing Motivation	p. 69
Basis of Motivation Is Communication	p. 69
Having a "No Blame" System for Improving Motivation	p. 70
Motivation of Individuals	p. 70
Motivational Guidelines	p. 71
People Need Praise	p. 72
Techniques for Motivating Ambitious People	p. 72
On the CD-ROM	p. 73
Chapter 5 Creativity: A Lost Resource	p. 75
Using Creativity	p. 76
Managing Creativity	p. 77
Basic Management Skills for Fostering Creativity	p. 79
Implementing Creativity Ideas	p. 80
Techniques for Stimulating Creativity	p. 82
Generating Alternatives	p. 83
On the CD-ROM	p. 83
Chapter 6 Conflict: Personality Resolution	p. 85
Definition of Conflict	p. 86
Examples of Causes of Conflicts	p. 87
How Should I Handle Conflict?	p. 88
Mediation and Arbitration	p. 90
On the CD-ROM	p. 91
Chapter 7 Authority and Responsibility: Delegation through Trust	p. 93
What Is Delegation of Authority?	p. 94
Objectives of Delegation of Authority	p. 94
Deciding What Tasks to Delegate	p. 97
On the CD-ROM	p. 98
Chapter 8 The Review: Highlight Success, Shadow Failure	p. 99
What Should a Performance Review Accomplish?	p. 100
Self-Assessment as a Foundation for a Review	p. 100
Five-Step Review Process	p. 101
Review Skill Set	p. 103
Writing a Review	p. 103
Final Thoughts on Performance Reviews	p. 108
On the CD-ROM	p. 109
Section 3 IT Team Management	p. 111
Chapter 9 Fundamental Foundation of IT Team Management	p. 115
What Is a Team?	p. 116
What Is Team Management?	p. 116
What Is Group Dynamics?	p. 118
Fifteen Factors that Make a Group a Team	p. 120
Self Appraisal as a Team Manager	p. 121
Appraisal of the Group as a Team	p. 122
Group to Team Evolution	p. 123
Management of the Irrational	p. 126
Importance of Team Performance	p. 127
On the CD-ROM	p. 129
Chapter 10 The Organizer: Placement of the Players	p. 131
What Is an Organization?	p. 132
Skills to Be an Organizer	p. 133
What Does it Mean to Organize?	p. 135
What Are the Dynamics of an Organization?	p. 136
Identify Structure Types of Organizations	p. 137
Paper Organization versus the Actual Organization	p. 139
Decentralization Challenges to the Organization	p. 141
On the CD-ROM	p. 141
Chapter 11 The Negotiator: Compromise the Small to Achieve the Large	p. 143
What are Negotiations?	p. 144
Individual and Group Negotiations	p. 145
Preparing to Negotiate	p. 146
What are the Dynamics of Negotiating?	p. 146
Techniques for Negotiating	p. 147
Skills to be a Negotiator	p. 148
Tactics of a Win-Lose Negotiation	p. 149
On the CD-ROM	p. 150
Chapter 12 The Facilitator: Balance of the Push and Pull of the Project Process	p. 151
What Is Facilitating?	p. 152
Skills of a Facilitator	p. 152
Is Facilitating More than Touching and Feeling?	p. 153
Creating an Environment for Facilitating	p. 153
Potential Blocks to Facilitating	p. 154
On the CD-ROM	p. 156
Chapter 13 The Salesperson: Sell the Ideas	p. 157
What Does It Mean to Be a Salesperson?	p. 158
Why Is Selling a Part of My Everyday Life?	p. 159
Achieving Your Goals through Selling	p. 159
Developing a Sales Strategy for IT	p. 160
Preparing to Make the Sale	p. 161
Selling through Effective and Efficient Communication	p. 161
Managing Resistance to Your Ideas	p. 163
On the CD-ROM	p. 165
Section 4 Customers and Vendors and an IT Project	p. 167
Chapter 14 Care of Customer Relationships	p. 171
Seven Skill Categories for Customer Negotiation	p. 173
Customer's View of You as the IT Manager	p. 175
Place the Customer First	p. 175
Treat the Customer as Stakeholder	p. 176
Customer and an IT Project	p. 176
Customer Expectations Caused by the IT Manager	p. 177
Customer Acceptance Process	p. 178
Customer Involvement and Risks	p. 178
Prepare Customer Presentations	p. 179
Use Golden Opportunities	p. 179
Management Involvement	p. 180
On the CD-ROM	p. 180
Chapter 15 Mastery of Vendor Interrelationships	p. 181
What Is a Vendor?	p. 182
Selecting Vendors	p. 182
Interviewing a Vendor	p. 183
Negotiating with a Vendor	p. 184
Managing Quality Control with a Vendor	p. 184
Ensuring Required Vendor Documentation	p. 187
On the CD-ROM	p. 188
Section 5 Communication Skills	p. 189
Chapter 16 Oral Communication Skills for Comprehension of IT Jargon	p. 193
Importance of Not Using Jargon	p. 194
Basic Oral Communication Skills	p. 194
Ambiguity Leads to More Babble	p. 195
Practical Skills to Effective Communication	p. 196
Oral Communication in Meetings	p. 198
On the CD-ROM	p. 201
Chapter 17 Written Communication Skills for Everyone	p. 203
Words as a Reflection of You	p. 204
Written Technical Jargon Can Be More Night than Light	p. 205
Importance of Technical Writing	p. 205
Purposes for Writing	p. 206
Basic Steps for Writing	p. 207
On the CD-ROM	p. 209
Chapter 18 Presentation Skills for IT Team Unification	p. 211
What Is a Presentation?	p. 212
What Is the Basic Presentation Process?	p. 213
What Can a Presentation Do for You?	p. 214
Objectives of the Presentation	p. 214
Developing a "Selling an Idea" Presentation	p. 216
Developing an Informational Presentation	p. 218
Developing a Presentation Using the Newspaper Metaphor	p. 218
Developing the "Sandwich" Presentation	p. 219
Developing the Visual Component of the Presentation	p. 219
Delivery Skills for a Presentation	p. 220
Self-Evaluation of a Presentation	p. 221
Presentations for Upper Management	p. 221
Intangibles of Presentation Skills	p. 222
On the CD-ROM	p. 223
Section 6 Project Management Tools	p. 225
Chapter 19 Time Management to Protect the End Date	p. 229
What Is Time Management?	p. 229
What Is a Time Estimate?	p. 231
What Is a Schedule?	p. 232
Five Steps to Develop a Schedule	p. 233
Four Skills to Handle an Unrealistic Schedule	p. 235
Thirteen Skills to Manage a Schedule	p. 236
Three Skills to Handle Schedule Changes	p. 238
On the CD-ROM	p. 241
Chapter 20 Quality Control Management Based on IT Standards	p. 243
What Is Quality Control Management?	p. 244
Managing So Quality Means Customer Satisfaction	p. 246
Is Error Identification	p. 246
Cost Consequence Determinations	p. 248
Three Core Questions about Your Quality Control Process	p. 248
Questions to Ask for a Quality Assurance and Control Process	p. 249
Basic Requirements for a Quality Plan	p. 251
Managing Peer Reviews	p. 252
Management of Configuration Control	p. 253
Quality and the ISO	p. 254
Use of Statistics for Quality	p. 255
Management Involvement	p. 256
On the CD-ROM	p. 257
Chapter 21 Risk Management to Identify the Holes	p. 259
What Is a Risk?	p. 260
What Is Risk Management?	p. 260
What Is Risk Analysis?	p. 261
Risk Source Identification	p. 263
Risk Source Determination	p. 264
Ask the Important Questions for Risk Management	p. 266
Asking Basic Questions on Risk Management	p. 267
Risk and Opportunity as Twins	p. 269
Risks and Opportunities Documentation	p. 269
Management Involvement	p. 271
Risk Management Scenario: Installing a Firewall	p. 271
Surveys and Checklists for Creating a Risk-Analysis Model	p. 273
On the CD-ROM	p. 278
Chapter 22 Non-IT Computerized Management Tools	p. 279
Use of a Professional Management Tool	p. 280
Use of Excel to Manage	p. 283
Use of PowerPoint to Manage	p. 290
Use of Word to Manage	p. 296
Summary of Your Use of Support Software Applications	p. 301
On the CD-ROM	p. 302
Chapter 23 The CD-ROM and Forms	p. 303
How to Use the CD-ROM	p. 303
CD-ROM Contents	p. 304
Self-Assessments and Checklists	p. 305
Why Am I at the Level I Am?	p. 306
Skills Checklist	p. 307
General Self-Assessment	p. 309
Working with People Self-Assessment	p. 310
Ten Interview Questions for IS Consultants	p. 311
Interviewing Self-Assessment	p. 312
Job Specification	p. 314
Example Interview Questions	p. 314
Motivator Self-Assessment	p. 315
Example Motivators	p. 317
Motivation Worksheet	p. 317
Three Assessments for Managing Creativity	p. 318
Decision Making Self-Assessment	p. 320
Handling Stress Self-Assessment	p. 321
Delegating Skills Self-Assessment	p. 323
Delegation Worksheet	p. 323
Feedback Skills Self-Assessment	p. 324
Termination Checklist	p. 325
Review Skills Self-Assessment	p. 326
Team Management Skills Self-Assessment	p. 327
Team Assessment	p. 327
Organizing Skills Self-Assessment	p. 328
Negotiating Skills Self-Assessment	p. 330
Facilitating Skills Self-Assessment	p. 331
Selling Skills Self-Assessment	p. 333
Customer Awareness Skills Self-Assessment	p. 334
Vendor Awareness Skills Self-Assessment	p. 335
Oral Communication Skills Self-Assessment	p. 336
Written Communication Skills Self-Assessment	p. 337
Presentation Skills Self-Assessment	p. 338
Time Management Self-Assessment	p. 339
Time Management Self-Assessment of Meeting Skills	p. 340
Quality Control Awareness Skills Self-Assessment	p. 341
Quality Control and Deliverables Questions	p. 342
Survey Questions for Creating a Risk Analysis Model	p. 344
Risk Management Skills Self-Assessment	p. 346
Risk Management Activities Questions	p. 347
Excel 97 Skills Self-Assessment	p. 348
PowerPoint 97 Skills Self-Assessment	p. 349
Word 97 Skills Self-Assessment	p. 350
Glossary	p. 351
Index	p. 363

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