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Cover image for Making sense of change management : a complete guide to the models, tools, and techniques of organizational change
Title:
Making sense of change management : a complete guide to the models, tools, and techniques of organizational change
Personal Author:
Edition:
3rd ed.
Publication Information:
London : Kogan Page, 2012
Physical Description:
xii, 491 p. : ill. ; 22 cm.
ISBN:
9780749464356
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33000000000197 HD58.8 C355 2012 Open Access Book Book
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Summary

Summary

Written for students and professionals alike, Making Sense of Change Management is the classic text in the field of change management. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. It offers considered insights into the many frameworks, models and ways of approaching change and helps the reader to apply the right approach to each unique situation. This completely revised and fully updated new edition includes new chapters on managing change in tough and uncertain times and the deeper skills of becoming a true agent of change.


Author Notes

Esther Cameron is a consultant who specializes in change management. Mike Green works as a consultant and tutor at Henley Business School. Both are established authors in the area of change and leadership and are also co-authors of Making Sense of Leadership (also published by Kogan Page).


Reviews 1

Choice Review

Change is a vital part of any organization and must be handled in a sensitive/prescribed way to ensure success. A leader needs to understand change, and this monograph provides the resources and knowledge to ensure a successful change effort. The third edition contains two additional chapters, reflecting the rate of change occurring in society and organizations. The book's 11 chapters are organized into three parts and are not meant to be read in sequential order. The first part deals with the various theories of organizational change, while the second discusses their applications. The third part deals with emerging inquiries into organizational change and "change in uncertain time." The authors, organizational change consultants, include "Stop and Think!" questions throughout the book, which allow readers the opportunity to ponder the material being read and to consider how they would deal with the topic. The "Food for Thought" sections permit readers to contemplate their own ideas/thoughts on how they handled a previous situation related to the topic or to gain additional insights. Summing Up: Recommended. All readership levels. W. A. Garrett Troy University


Table of Contents

Acknowledgements
Introduction
Who this book is aimed at
The basic content of the book
Why explore different approaches to change?
Overview of structure
Message to readers
Part 1 The Underpinning Theory
1 Individual change
2 Team change
Introduction
What is a group and when is it a team?
Why we need teams
The types of organizational teams
How to improve team effectiveness
What team change looks like
The leadership issues in team change
How individuals affect team dynamics
How well teams initiate and adapt to organizational change
Summary and conclusions
3 Organizational change
How organizations really work
Models of and approaches to organizational change
Summary and conclusions
4 Leading change
Introduction
Visionary leadership
Roles that leaders play
Leadership styles, qualities and skills
Different leadership for different phases of change
The importance of self-knowledge and inner resources
Summary and conclusions
5 The change agent
Introduction
Models of change agency
The consulting process
Change agent tools and frameworks
Competencies of the change agent
Deeper aspects of being a change agent
Summary and conclusions
Part 2 The Applications
Strategic change process
Overview of structure
6 Restructuring
Reasons for restructuring
The restructuring process
Restructuring from an individual change perspective: the special case of redundancy
Enabling teams to address organizational change
Conclusion
7 Mergers and acquisitions
The purpose of merger and acquisition activity
Lessons from research into successful and unsuccessful mergers and acquisitions
Applying the change theory: guidelines for leaders
Summary
8 Cultural change
Guidelines for achieving successful cultural change
Case study 1 aligning the organization
Case study 2 rebranding the organization
Case study 3 creating an employer brand
9 IT-based process change
Strategy and IT
The role of IT management
The need for IT change managers
Achieving process change
Changing the information culture
New rules for a new age
Summary and conclusions
Part 3 Emerging Inquiries
10 Complex change
Introduction
When is change complex?
Understanding how complexity science applies to organizational change
Tools that support complex change
The role of leaders in complex change
Summary and conclusions
11 Leading change in uncertain times
Introduction
The impact of uncertainty on our working lives
New organizational forms and ways of doing business
New careers and the need for 'managing oneself'
Decision making in an uncertain world
Skills and tools to support leading change through uncertainty
Summary and conclusions
Conclusion
How to get in touch with the authors of this book
References
Index
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