Technology-based training : the art and science of design, development and delivery

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Summary

Your blueprint to creating and managing technology-based training!

Technology-Based Training is the first comprehensive overview and planning guide to the new world of distance learning. The accompanying CD-ROM and related web site (http://www.TBTsupersite.com) are packed with useful tools and links to technology-based resources to keep you up-to-date on all the latest developments in the field. Based on sound instructional system design principles and the latest technological advances, this book is filled with real-world examples and case studies so that you can see the principles in action.

Technology-Based Training will teach you how to:

Determine when to use CD-ROMs and when to use the Web according to your organization's needs Apply effective instructional strategies that will ensure greater learning Design user interface to provide better access to course content Track the effectiveness of your training program

" Technology-Based Training is a must read for anyone thinking about moving toward web delivery for performance improvement."
--Barbara Stebbins, supervisor corporate training and education, Ford Motor Company

Put your technology-based training fears to rest. Everything you need to create an effective and cutting-edge training program is here!

Author Notes

Kevin Kruse is a popular keynote speaker, entrepreneur and the bestselling co-author of We: How to Increase Performance and Profits Through Full Engagement.

Kruse's articles on leadership have appeared in Business Week, Fast Company, Business Insider and a number of other publications. He is the founder and President of The Kruse Group.

(Bowker Author Biography)

Elliott Masie

Foreword	p. xi
Acknowledgments	p. xv
Introduction	p. 1
Part 1 Designing Effective Technology-Based Training	p. 5
1 Overview of Technology-Based Training	p. 7
What Is Technology-Based Training?	p. 8
Modes of Technology-Based Training	p. 12
Interactivity	p. 21
Advantages and Limitations of TBT	p. 21
The Project Team: Roles and Responsibilities	p. 24
Tools Needed to Create TBT	p. 30
Conclusion	p. 34
2 Choosing the Right Technology	p. 39
Technology Used in TBT	p. 39
Using CD-ROMS to Deliver Training	p. 44
Using the Web to Deliver Training	p. 47
When to Use WBT or CD-ROM	p. 56
Applying It on the Job	p. 57
3 Guaranteed Results with a Systematic Design Process	p. 59
What Is Instructional Systems Design?	p. 60
Analysis	p. 63
Design	p. 67
Rapid Prototype	p. 70
Development	p. 73
Implementation	p. 82
Evaluation	p. 83
Applying It on the Job	p. 86
4 Designing Lessons for Adult Learners	p. 87
The Value of Proven Instructional Design Strategies	p. 88
How Adults Learn	p. 89
Gagne's Systematic Approach to Training	p. 91
Mager's Behavioral Learning Objectives	p. 98
Motivating Learners	p. 100
Constructivism	p. 102
Summary	p. 105
Applying It on the Job	p. 105
5 Secrets of User Interface Design	p. 107
Use Visuals to Make Computers Easier to Use	p. 108
Help the User Remember	p. 110
Put the User in Control	p. 117
Create Consistent and Logical Designs	p. 120
Provide Informative Guidance and Feedback	p. 126
Applying It on the Job	p. 129
Part 2 Managing Technology-Based Training	p. 131
6 Measuring Costs and Benefits	p. 133
Overview of Cost-Benefit Analysis	p. 134
Measuring Costs	p. 137
Measuring Benefits	p. 146
Evaluating Results	p. 149
Applying It on the Job	p. 152
7 Working with a Vendor	p. 153
How to Determine the Project Budget	p. 153
How to Find Potential Vendors	p. 157
Creating an RFP	p. 160
Selecting a Vendor	p. 161
Tips for Reducing Project Costs	p. 167
Tricks, Traps, and Other Vendor Shenanigans	p. 168
Rules for Establishing a Good Vendor-Client Relationship	p. 170
Milestones in Managing the Development Process	p. 172
Applying It on the Job	p. 173
8 Selling Your Projects Internally	p. 175
The Needs and Language of Senior Executives	p. 176
The Concerns and Language of Information Technology Departments	p. 179
Presenting the Business Case	p. 181
Model Memo Describing New TBT Project	p. 183
Applying It on the Job	p. 186
Part 3 Case Studies	p. 187
9 Increasing Sales Rep Knowledge Using CD-ROM	p. 189
Bingham-Rodway Pharmaco	p. 190
Analysis and Design	p. 192
Tour of the Virtual Cancer Center	p. 198
Return on Investment	p. 205
10 Orienting New Hires Using CD-ROM	p. 207
The BevCo Company	p. 208
Analysis and Design	p. 210
Tour of BEV Office	p. 217
Return on Investment	p. 226
11 Strengthening Management Skills Using WBT	p. 227
Raymond Karsan Associates	p. 228
Analysis and Design	p. 229
Tour of RKA Management Results	p. 235
User Benefits	p. 246
12 Introducing New Work Processes Using WBT	p. 247
Global Air	p. 249
Analysis and Design	p. 250
Tour of the Nexus Training	p. 257
Return on Investment	p. 268
Appendix A Model Request for Proposal	p. 269
Appendix B Sample Vendor Proposal	p. 273
Appendix C Model PowerPoint Presentation	p. 286
Appendix D Cost-Benefit Worksheets	p. 312
Appendix E Training and Multimedia Associations	p. 317
Appendix F Internet Resources for Trainers	p. 319
Appendix G Samples of Web-Based Training	p. 321
Appendix H Sample Design Document	p. 322
Appendix I Sample Script	p. 337
Glossary	p. 345
Bibliography	p. 367
Index	p. 369
About the Authors	p. 395

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Author Notes

Table of Contents