Cover image for E-retailing
Title:
E-retailing
Publication Information:
New York, NY : Taylor & Francis Group, 2004
ISBN:
9780415311427

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30000010074095 HF5415.1265 D46 2004 Open Access Book Book
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Summary

Summary

Most experts agree that the advent of internet retailing has transformed the marketplace, but until now students of the subject have had to search far and wide for comprehensive up-to-date analyses of the new business landscape. Coverage of the recent dot-com boom and bust obscured the fact that e-retailing is now firmly established in global business, promising growth rates that will continue to rise globally.

This much-needed book provides readers with a guide to the implementation and operation of a successful e-retailing business, and has been written for students, entrepreneurs and researchers at all levels. By identifying and explaining the underlying principles of e-retailing and its relationship with conventional retail methods, this research-based book leads readers through this exciting and emerging subject. Throughout, case studies are explored, including:

Ipod Nike Amazon e-Bay McDonald's Nokia.

With accessibly written features such as key learning points, questions, think points and further reading, e-Retailing is core reading for anyone using, studying or researching the internet or e-retailing.


Author Notes

Charles Dennis is Professor of Marketing and Retailing and Director of Research at Lincoln Business School, University of Lincoln.

Eleonora Pantano is Lecturer in Marketing at Middlesex Business School, UK

Sabine Gerlach is Lecturer in Marketing at Lincoln Business School, UK.


Table of Contents

1 Introduction to the World of e-Retailing
2 e-Retailing in Practice
3 Understanding and Communicating with the e-Consumer
4 Information Search on the Web
5 e-Store Design, Image and Loyalty
6 Online Service, Convenience and Price
7 Branding on the Web
8 e-Malls
9 e-Retailing Models
10 Integration of e-Retailing into an Organization
11 m-Shopping
12 The Future of e-Retailing