The ASTD trainer's sourcebook : diversity

Title:

Personal Author:

Rasmussen, Tina

Publication Information:

New York : McGraw-Hill, 1996

ISBN:

9780070534384

Subject Term:

Diversity in the workplace -- Handbooks, manuals, etc.

Employees -- Training of -- Handbooks, manuals, etc.

Interpersonal relations -- Handbooks, manuals, etc.

Intercultural communication -- Handbooks, manuals, etc.

Added Corporate Author:

American Society for Training and Development

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ KL	30000004209619	HF5549.5.M5 R37 1996 f	Open Access Book	Book	Searching... Unknown

Presents toolkits and instructions for creating effective, personalized training programs. This series contains what you needed to design and conduct training sessions. Developed in association with the American Association for Training and Development, it covers some of the topics in training, from leadership, to diversity, to team-building.

Preface	p. xiii
1. Introduction	p. 1
Background on Diversity: Issues and Philosophy	p. 3
What Diversity Is Not	p. 3
What Diversity Is	p. 6
Managing Diversity	p. 8
Positioning Diversity for Maximum Impact	p. 9
Legal Issues	p. 10
Our Responsibility as Training Professionals	p. 11
Key Diversity Training Topics	p. 12
The Remainder of This Book	p. 13
2. Workshop Preparation	p. 15
Workshop Preparation Outline	p. 16
Effectively Facilitating a Diversity Change Effort	p. 17
Diversity Training in an Organizational Change	p. 17
Effective Roles	p. 19
Adult Learning Principles Applied to Diversity	p. 21
Who Should Attend Diversity Training	p. 24
Preparing for a Diversity Workshop	p. 24
Preparation Steps	p. 24
Contents of This Book	p. 27
Navigating the Training Plans	p. 28
Understanding the Icons	p. 30
Using the Training Plans Effectively	p. 31
Facilitation Format	p. 32
Pre-workshop Communication and Marketing	p. 33
Naming the Workshop	p. 34
Kickoff Announcements and Memos	p. 34
Sample Letters	p. 35
Diversity Celebrations	p. 39
Diversity Events Committee Purpose and Guidelines	p. 40
Pre-work/Manual	p. 41
Our Organization's Value for Diversity Handout	p. 43
Email or Voice Mail Reminder	p. 46
Individual Contact with Participants	p. 46
Officer Kickoff and Workshop Participation	p. 47
Senior Managers Introduction/Kickoff Outline	p. 48
Preparing Facilities, Equipment, and Supplies	p. 48
Materials Checklist	p. 49
Room Setup Diagrams	p. 50
Participant Roster	p. 51
Name Tent	p. 52
Workshop Certificate	p. 53
3. A One-Day Diversity Workshop	p. 55
Workshop Agenda	p. 56
Materials Needed	p. 58
Suggested Flipcharts	p. 60
Tailoring Tips	p. 64
Training Plan	p. 66
Workshop Introduction	p. 66
What Is Diversity?	p. 69
Analyzing Our Perceptions	p. 76
Working Together Productively	p. 82
Managing Diversity	p. 88
Bringing It All Together	p. 92
4. A Half-Day Diversity Workshop	p. 99
Workshop Agenda	p. 100
Materials Needed	p. 102
Suggested Flipcharts	p. 104
Tailoring Tips	p. 106
Training Plan	p. 108
Workshop Introduction	p. 108
What Is Diversity?	p. 112
Analyzing Our Perceptions	p. 117
Working Together Productively	p. 122
Bringing It All Together	p. 126
5. One-Hour Diversity Workshops	p. 131
Valuing Diversity	p. 132
Workshop Agenda	p. 133
Materials Needed	p. 134
Training Plan	p. 136
Managing Diversity	p. 144
Workshop Agenda	p. 145
Materials Needed	p. 146
Training Plan	p. 148
Refresher Workshop	p. 152
Workshop Agenda	p. 153
Materials Needed	p. 154
Training Plan	p. 156
Follow-Up On Conflict	p. 159
Workshop Agenda	p. 160
Materials Needed	p. 160
Training Plan	p. 162
6. Participant Handouts and Pre-Work	p. 167
Our Organization's Value for Diversity	p. 169
Diversity Definitions and Terms	p. 171
Primary and Secondary Dimensions of Diversity	p. 173
Workplace Trends and Statistics	p. 174
The History of Diversity	p. 176
Approaches to Diversity	p. 178
Advantages of Diverse Groups	p. 180
How We Form Perceptions	p. 182
Stereotyping	p. 184
Prejudice	p. 185
Behavior Basics	p. 186
Collusion	p. 187
The Platinum Rule	p. 188
Managing Diversity Versus Traditional Management	p. 189
How Managers Set a Tone for Valuing Diversity	p. 190
Diversity Employment Issues for Managers	p. 193
Team Guidelines and Communication for Managers	p. 198
7. Learning Activities	p. 201
Workshop Guidelines	p. 202
On the Outside--Icebreaker and Introductions	p. 204
My Dimensions of Diversity--Icebreaker and Introductions	p. 206
What's My Line?--Icebreaker and Introductions	p. 208
Primary and Secondary Dimensions of Diversity	p. 209
Stepping Stones	p. 211
Stereotypes	p. 212
Real-Life Goals	p. 215
Diversity Participant Developmental Needs--Feedback Request	p. 217
Share Our Ideas	p. 218
Bests and Worsts	p. 219
Learning About Each Other	p. 220
Excluding Others	p. 222
Giving Feedback	p. 224
Effective Feedback Criteria	p. 225
Case Studies	p. 226
Appreciating Each Other	p. 227
Constructive Conflict	p. 229
Constructive Conflict--Handout	p. 231
Constructive Conflict--Case Studies	p. 232
Managing Diversity Versus Traditional Management	p. 234
Key Factors for Managing Diversity	p. 235
Real-Life Case Studies--Summary	p. 237
Diversity Case Study Preparation	p. 238
Derailment Case Study for Managers--Summary	p. 239
Derailment Case Study for Managers--Handout	p. 240
A Vision of Valuing Diversity--Summary	p. 241
Changes in Viewpoint on Diversity--Summary	p. 242
8. Instruments and Assessments	p. 243
Organizational Climate Survey	p. 244
Organizational Climate Survey--Worksheet	p. 245
Organizational Reasons to Value Diversity	p. 247
Organizational Reasons to Value Diversity--Worksheet	p. 248
Organization Diversity Strategies	p. 249
Organization Diversity Strategies--Worksheet	p. 250
Diversity Statistics	p. 251
Diversity Statistics Quiz	p. 252
Diversity Statistics Quiz--Answers	p. 255
Valuing Diversity Self-Assessment	p. 258
Valuing Diversity Self-Assessment--Worksheet	p. 259
Valuing Diversity Self-Assessment--Scoring	p. 261
Managing Diversity Self-Assessment	p. 262
Managing Diversity Self-Assessment--Worksheet	p. 263
Manager/Employee Interview	p. 265
Manager/Employee Interview--Questions	p. 266
Valuing Diversity Action Plan	p. 267
Valuing Diversity Action Plan--Worksheet	p. 268
Managing Diversity Action Plan	p. 269
Managing Diversity Action Plan--Worksheet	p. 270
Diversity Workshop Reaction	p. 271
Diversity Workshop Reaction--Worksheet	p. 272
9. Overhead Transparencies	p. 273
Diversity Defined	p. 274
Primary and Secondary Dimensions of Diversity	p. 275
Diversity Statistics Quiz Answers	p. 276
Workplace Trends and Statistics	p. 277
Approaches to Diversity	p. 278
Perceptions and Stereotypes	p. 279
Collusion Defined	p. 280
The Platinum Rule	p. 281
How Managers Set a Tone for Valuing Diversity	p. 282
Changes in Viewpoint on Diversity	p. 283
Learning Curve	p. 284
Stages of Change	p. 286
Appendix Recommended Resources	p. 287
Index	p. 291

Available:*

On Order

Summary

Summary

Table of Contents