Knowledge and business process management

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Title:

Publication Information:

Hershey, PA : Idea Group Publishing, 2003

ISBN:

9781591400363

Subject Term:

Knowledge management

Business -- Data processing -- Management

Electronic commerce -- Management

Information resources management

Added Author:

Hlupic, Vlatka, 1965-

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010023274	HD30.2 K58 2003	Open Access Book	Book	Searching... Unknown

In today's competitive and global business environments, knowledge is recognized as one of the most important strategic assets for modern organizations. In the light of this, knowledge management (KM) continues to receive much attention both from the academic and business communities. With improvements in IT-based systems for handling knowledge, KM is becoming an essential theme of research into business success as well as a subject of new business initiatives. ""Knowledge and Business Process Management"" provides a compilation of multi-disciplinary views related to knowledge and business process management.

George M. GiaglisVlatko CericWendy L. Currie and Vlatka HlupicAthanasia Pouloudi and Vlatka Hlupic and George RzevskiPetros A. M. Gelepithis and Nicole ParillonV. P. Kochikar and Kavi Mahesh and C. S. MahindKostas Samiotis and Angeliki PoulymenakouJohn S. Edwards and John B. KiddDee Alwis and Vlatka Hlupic and George RzevskiCharles Dennis and David Marsland and Tony CockettSajda Qureshi and Vlatka Hlupic and Gert-Jan de Vreede and Robert O. Briggs and Jay NunamakerNayna Patel and Vlatka HlupicWafi Al-Karaghouli and Sarmad Alshawi and Guy FitzgeraldManon Van LeeuwenJyoti Choudrie

Preface	p. i
Section I Research Issues in Knowledge and Business Process Management
Chapter I Directions and Trends in Knowledge Management Research: Results from an Empirical Analysis of European Projects	p. 1
Chapter II Knowledge Economy: An Overview	p. 16
Chapter III Simulation Modelling: The Link Between Change Management Approaches	p. 33
Chapter IV Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges	p. 51
Chapter V Knowledge Management: Analysis and Some Consequences	p. 68
Section II Practical Aspects of Knowledge and Business Process Management
Chapter VI Knowledge Management in Action: The Experience of Infosys Technologies	p. 83
Chapter VII The Learning Enactment of Process Knowledge: An Approach Anchored on Work Practices	p. 99
Chapter VIII Brudging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes	p. 118
Chapter IX Designing Organisational Memory in Knowledge-Intensive Companies: A Case Study	p. 137
Chapter X Opportunities for Data Mining and Customer Knowledge Management for Shopping Centres	p. 154
Section III People and Technology: Current Trends in Knowledge and Business Process Management
Chapter XI Managing Knowledge in a Collaborative Context: How May Intellectual Resources Be Harnessed Towards Joint Effect?	p. 174
Chapter XII Technical Aspects of Knowledge Management: A Methodology for Commercial Knowledge Management Tool Selection	p. 196
Chapter XIII A Framework for Managing Knowledge in Requirements Identification: Bridging the Knowledge Gap Between Business and System Developers	p. 217
Chapter XIV The Impact of the Knowledge Economy on Leadership in Organisations	p. 238
Chapter XV The Role of Teams in Business Process Change	p. 259
About the Authors	p. 277
Index	p. 286

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Table of Contents