Summary

With its comprehensive scope and easy-to-read format, this compendium belongs in every company and academic institution concerned with business and industrial viability. Featuring scores of contributions covering the most advanced methods for the measurement and improvement of quality and productivity, no other reference can compete. Throughout 100 chapters, front-runners in the quality movement reveal the evolving theory and specific practices of world-class organizations. Spanning a wide variety of industries and business sectors, this handbook includes insightful discussions on quality and productivity in manufacturing, service industries, profit centers, administration, nonprofit and government institutions, health care and education.

Topics include--

Benchmarking The best way to implement an activity-based cost-management system Ten rules for building a measurement system Process simplification through cycle-time reduction Strategies for measuring and improving white-collar productivity Sharing the productivity payoff--gain sharing primer