Cover image for Qualitative case studies on implementation of enterprise wide systems
Title:
Qualitative case studies on implementation of enterprise wide systems
Publication Information:
Hershey, Pa. : Idea Group Publishing, 2005
ISBN:
9781591404477

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30000010082523 TS155 Q34 2005 Open Access Book Book
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30000004995720 TS155 Q34 2005 Open Access Book Book
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Summary

Summary

The book brings together recent qualitative research studies in enterprise-wide implementations. The collection is useful as a teaching case for academia, a student reference and also for academics, researchers and IT practitioners who wish to gain a broad view of ERP implementation success and failure.

The book provides relevant methodologies and recent empirical research findings in the area and includes sufficient background information for an understanding of each case but focuses on providing a rich description of more than a dozen real life cases.


Table of Contents

Dov Te'eniMarie-Claude BoudreauJose Esteves and Joan PastorRoy Tapp and Jon Hesseldenz and Linda Morefield and George KelleySheila K. McGinnis and Carla Wiggins and Kenneth Trimmer and Lela 'Kitty' PumphreyCelia Romm LivermoreJenine BeekhuyzenDave Oliver and Marilyn Van DykeCherilyn Randolph and Rebecca MainBrian Corbitt and Konrad Peszynski and Olaf BoonMatt Goodwin and Griffith University and AustraliaKathryn F. GatesJens Laurits NielsenCraig ChatfieldNicole MayerMichelle Morley
Section I ERP Implementation Approaches
Chapter I Socio-Technical Aspects of ERP Implementation: The Central Role of Communicationp. 1
Chapter II Post-Implementation Use of a Complex Technology: The Case of a Southeastern U.S. Universityp. 22
Chapter III Understanding an ERP System Implementation in a Higher Education Institution: A Grounded Theory Approachp. 40
Chapter IV ERP and New Organizational Capabilities: The Example of the Kentucky Community and Technical College Systemp. 57
Chapter V Technology Innovation in a Small Rural Hospitalp. 71
Section II Culture and Politics in ERP Adoption and Implementation
Chapter VI What Went Wrong? Lessons Learned from Studying ERP Implementation Across Culturesp. 87
Chapter VII Metaphorically Speaking, Does Culture Matter?p. 107
Chapter VIII Looking Back, Looking In and Looking On: Treading Over the ERP Battlegroundp. 123
Chapter IX Exploring the Power and Politics of a PeopleSoft Implementationp. 140
Chapter X Managing Complexity and Institutionalization: Power and Politics in ERP Implementation in an Australian Universityp. 160
Chapter XI Tales of Resistance in an Australian Universityp. 176
Section III Information Systems Success
Chapter XII Evaluating the North American Pilot for SAP's Campus Management Systemp. 192
Chapter XIII Critical Success Factors for Implementing an ERP Systemp. 211
Chapter XIV Implementation Factors that Affect ERP System Successp. 232
Chapter XV Academic and Business Users: A Model of ERP User Acceptancep. 243
Chapter XVI Achieving Strategic Goals: The Role of ERP and the Influence of Use Qualityp. 262
Appendix A The Evolution of Enterprise Wide Systems within Australian Higher Educationp. 279
Appendix B The Griffith University Casep. 287
About the Authorsp. 291
Indexp. 299