George DitsaLi Yao and Weiming ZhangTamara BabaianFiona Y. Chan and William K. CheungLarry Y.C. Cheung and Paul W.H. Chung and Ray J. DawsonThomas A. HoranDirk Trossen and Erik MolenaarSteven Walczak and Irena Yegorova and Bruce H. AndrewsGeorge DitsaMoez Limayem and Mohamed Khalifa and John CoombesSajjad Zahir and Brian DobingGeorge DitsaRoberto Paiano and Leonardo Mangia and Vito PerroneMario A. Bochicchio and Nicola FioreAntonio Diaz and Martin SantanaDongming Cui and Jairo A. Gutierrez

Preface	p. vii
Chapter I. An Intelligent Agent-Based Cooperative Information Processing Model	p. 1
Chapter II. Knowledge-Based Personalization	p. 26
Chapter III. Customizing Digital Storefronts Using the Knowledge-Based Approach	p. 34
Chapter IV. Managing Process Compliance	p. 48
Chapter V. Integrating the End User into Infrastructure Systems: A Customer Centric Approach to the Design and Function of Intelligent Transportation Systems	p. 63
Chapter VI. Implementing the Shared Event Paradigm: Architecture, Issues and Lessons Learned	p. 78
Chapter VII. The Effect of Training Set Distributions for Supervised Learning Artificial Neural Networks on Classification Accuracy	p. 93
Chapter VIII. Executive Information Systems Use in Organisational Contexts: An Explanatory User Behaviour Testing	p. 109
Chapter IX. Culture and Anonymity in GSS Meetings	p. 156
Chapter X. Asynchronous and Distributed Multi-Criteria Decision Making Using a Web-Based Group Support System	p. 168
Chapter XI. Activity Theory as a Theoretical Foundation for Information Systems Research	p. 192
Chapter XII. Publishing Model for Web Applications: A User-Centered Approach	p. 232
Chapter XIII. LEZI: A Video Based Tool for Distance Learning	p. 256
Chapter XIV. Electronic Journalism in Peru	p. 277
Chapter XV. An Integrated Network Management Framework Using CORBA, Mobile Agents and Web-Based Technologies	p. 298
About the Authors	p. 310
Index	p. 318