Cover image for Vanishing boundaries : how integrating manufacturing and services creates customer value
Title:
Vanishing boundaries : how integrating manufacturing and services creates customer value
Uniform Title:
New methods of competing in the global marketplace
Series:
Series on resource management
Edition:
2nd ed.
Publication Information:
Boca Raton, Florida : CRC Press/Taylor & Francis Group, 2014
Physical Description:
xxxiii, 505 pages : illustrations ; 24 cm.
ISBN:
9781466505902
Abstract:
"Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today's business managers must face. Businesses need to become more consumer-centric, efficient, and quality conscious. This book addresses problems, solutions, and implementation strategies as well as risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer building"--provided by publisher

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30000010335602 HD31 C735 2014 Open Access Book Book
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Summary

Summary

Businesses need to become more consumer-centric, efficient, and quality conscious. Yet global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas. Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition addresses the unprecedented array of new conditions that today's business managers must face.

The book is a revision of the authors' previous book, New Methods of Competing in the Global Marketplace, Critical Success Factors from Service and Manufacturing. The concepts underpinning the first edition continue to be relevant today and, in this revised edition, are complemented with coverage of additional emerging issues in today's business environment. The basic theme of the book is captured in its title and illustrated with the addition of case studies of some of today's most prominent companies.

See What's New in the Second Edition:

The emerging relationship between risk management and supply management Risk management, and its corollary, crisis management Trends in outsourcing, such as near-sourcing and in-sourcing Health care improvement programs to reduce cost and improve quality Sustainability - alternative energy infrastructure and the triple bottom line Integration of supply chain services to align goods, information and funds flows Advances in information technology, i.e., cloud computing, videoconferencing Present, and potential, role of social media in attracting customers, servicing customers and building network trading partners.

This second edition creates greater awareness of the benefits that businesses can gain by sharing techniques and methodologies across the manufacturing/services boundary. The book emphasizes that successful change management requires a holistic focus on three levels of an organization - its technology, infrastructure, and organizational culture. It includes solutions and implementation strategies for risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer relationship building.