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1. 
Cover image for The relationship between customer satisfaction, brand image and customer loyalty from the perspective of Proton's customers
2. 
Cover image for The relationship between customer satisfaction, brand image and customer loyalty from the perspective of Proton's customers
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Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai
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Cover image for Simply better : winning and keeping customers by delivering what matters most
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Cover image for The dollarization discipline : how smart companies create customer value... and profit from it
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Cover image for Managing customer value : creating quality and service that customers can see