Quantitative methods in health care management : techniques and applications

Title:

Personal Author:

Ozcan, Yasar A.

Publication Information:

San Francisco, CA : Jossey-Bass, 2005

ISBN:

9780787971649

Subject Term:

Health services administration -- Statistical methods

Health services administration -- Decision making

Health services administration -- Methodology

Health services administration

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004731307	RA394 O92 2005	Open Access Book	Book	Searching... Unknown

As health care organization leaders use data more consistently in decision making, it is important they understand the quantitative methods that help convert data to information. Quantitative Methods in Health Care Management provides important insights into the various quantitative methods, detailing many different problems and their solutions. It contains numerous helpful exhibits and graphics that explain and demonstrate the methods presented. It also provides a readable narrative for the manager who wants a high-level refresher on quantitative methods."

Author Notes

Yasar A. Ozcan is professor of Health Administration at Virginia Commonwealth University.

Tables, Figures, & Exhibits	p. vii
Foreword	p. xiii
Acknowledgments	p. xv
About the Author	p. xvii
Introduction	p. xix
1 Introduction to Quantitative Decision-Making Methods in Health Care Management	p. 1
Historical Background and the Development of Decision Techniques	p. 2
The Health Care Manager and Decision Making	p. 3
Information Technology (IT) and Health Care Management	p. 3
The Scope of Health Care Services, and Recent Trends	p. 4
Health Care Services Management	p. 6
Distinctive Characteristics of Health Care Services	p. 7
Summary	p. 9
Patient Participation
Simultaneous Production and Consumption
Perishable Capacity
The Intangible Nature of Health Care Outputs
The High Levels of Judgment Called upon, and the Heterogeneous Nature of Health Care
2 Forecasting	p. 10
Steps in the Forecasting Process	p. 11
Forecasting Approaches	p. 12
Summary	p. 44
Identify the Goal of the Forecast
Establish a Time Horizon
Select a Forecasting Technique
Conduct the Forecast
Monitor Accuracy
Judgmental Forecasts
Time-Series Approach
Techniques for Averaging
Techniques for Trend
Techniques for Seasonality
Employing Seasonal Indices in Forecasts
Accuracy of Forecasts
Forecast Control
3 Decision Making in Health Care Facilities	p. 49
The Decision Process	p. 49
The Decision Tree Approach	p. 64
Decision Analysis with Nonmonetary Values and Multiple Attributes	p. 68
Summary	p. 70
What Causes Poor Decisions?
The Decision Level and Decision Milieu
Decision Making Under Uncertainty
Payoff Table
Maximin Case
Maximax Case
Hurwitz Case
Minimax Regret Case
Laplace Case
Decision Making Under Risk
Expected Value Model
Expected Opportunity Loss
Expected Value of Perfect Information (EVPI)
What If Payoffs Are Costs?
Analysis of the Decision Tree: Rollback Procedure
Software Illustration of Payoff and Decision Tree Methods
4 Facility Location	p. 79
Location Methods	p. 81
Summary	p. 96
Cost-Profit-Volume (CPV) Analysis
Factor Rating Methods
Multi-Attribute Methods
Center-of-Gravity Method
Software Solution Using WinQSB
Geographic Information Systems (GIS) in Health Care
5 Facility Layout	p. 102
Product Layout	p. 103
Process Layout	p. 104
Summary	p. 114
Process Layout Tools
Method of Minimizing Distances and Costs
Computer-Based Layout Programs
Fixed-Position Layout
6 Reengineering	p. 121
Work Design in Health Care Organizations	p. 123
Summary	p. 147
Work Design
Work Measurement Using Time Standards
Work Measurement Using Work Sampling
Work Simplification
Worker Compensation
7 Staffing	p. 152
Workload Management Overview	p. 153
Summary	p. 173
Establishment of Workload Standards and Their Influence on Staffing Levels
Patient Acuity Systems
The Development of Internal Workload Standards
External Work Standards and Their Adjustments
Productivity and Workload Management
8 Scheduling	p. 177
Staff Scheduling	p. 177
Summary	p. 193
Surgical Suite Resource Scheduling
Surgical Suite Scheduling Methods
Assessment of Scheduling Alternatives
Estimation of Procedure Times
9 Productivity	p. 195
Trends in Health Care Productivity: Consequences of PPS	p. 196
Summary	p. 222
Productivity Definitions and Measurements
Commonly Used Productivity Ratios
Adjustments for Inputs
Adjustments for Output Measures
Case Mix Adjustments
Productivity Measures Using Direct Care Hours
The Relationships Between Productivity and Quality in Hospital Settings
Summary of Productivity-Related Dilemmas in the Hospital Setting
Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement
Data Envelopment Analysis
Overview on Improving Health Care Productivity
10 Resource Allocation	p. 227
Linear Programming	p. 227
Summary	p. 240
Maximization Models
Minimization Models
Integer Linear Programming
11 Supply Chain and Inventory Management	p. 244
Health Care Supply Chain	p. 244
Summary	p. 267
Flow of Materials
Supply Chain Management Issues for Providers
Contemporary Issues in Medical Inventory Management
Traditional Inventory Management
Requirements for Effective Inventory Management
Inventory Accounting Systems
Lead Time
Cost Information
Classification System
Economic Order Quantity Model
Software Solution
When to Reorder
12 Quality Control	p. 272
Quality in Health Care	p. 272
Quality Measurement and Control Techniques	p. 279
Summary	p. 302
Quality Experts
Quality Certifications and Awards
Total Quality Management (TQM) and Continuous Quality Improvement (CQI)
Six Sigma
Process Variability
Monitoring Variation Through Control Charts
Control Charts for Attributes
Control Charts for Variables
Investigation of Control Chart Patterns
Process Improvement
Methods for Generating New Ideas
Tools for Investigating the Presence of Quality Problems and Their Causes
13 Project Management	p. 308
The Characteristics of Projects	p. 309
Summary	p. 335
The Project Manager
Managing Teams and Relationships on Projects
Planning and Scheduling Projects
The Gantt Chart
PERT and CPM
The Network
Critical Path Method (CPM)
Probabilistic Approach
The Case of a Dominant Critical Path
Project Compression: Trade-Offs Between Reduced Project Time and Cost
14 Queuing Models and Capacity Planning	p. 345
Summary	p. 364
Queuing System Characteristics
Measures of Queuing System Performance
Typical Infinite-Source Models
Model Formulations
15 Simulation	p. 373
Simulation Process	p. 373
Performance Measures and Managerial Decisions	p. 384
Summary	p. 386
Monte Carlo Simulation Method
Appendices
Appendix A Standard Normal Distribution P(0	p. 389
Appendix B Standard Normal Distribution P(-3.5	p. 391
Appendix C Cumulative Poisson Probabilities	p. 393
Appendix D t-distribution	p. 397
References	p. 399
Index	p. 405

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Table of Contents