Summary

The design of office and organizational information systems involves a series of interdisciplinary and complex activities based on database, software engineering, information systems, artificial intelligence, and organizational theory techniques. Papers in this volume focus on the need for a theory on which to base design decisions, and on the need for computer-based design tools in office information systems (OIS) design. A range of problems encountered by people working on the development of OIS, both in users' and research organizations, are addressed.