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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000010214514 | TS155 B376 2005 | Open Access Book | Book | Searching... |
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Summary
Summary
Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.
The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.
Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.
Author Notes
Ron Basu is the Managing Director of Performance Excellence Ltd and also an Associate Faculty at Henley Management College
J Nevan Wright is an Associate Professor in Management at Auckland University of Technology, New Zealand, and he is also an Associate Faculty at Henley Management College, UK
Table of Contents
Preface | p. ix |
Acknowledgements | p. xi |
1 The Concept of Value | p. 1 |
2 Why Total Operations Solutions? | p. 9 |
3 Understanding Total Operations Solutions | p. 19 |
4 Marketing and Innovation | p. 28 |
5 Supply Chain Management | p. 50 |
6 Environment and Safety | p. 88 |
7 Infrastructure Facilities | p. 106 |
8 Systems and Procedures | p. 165 |
9 Intellectual Capital | p. 211 |
10 Alignment of Methodology | p. 244 |
11 Strategy for Improved Value | p. 263 |
12 Data Collection and Gap Analysis | p. 271 |
13 Implementing the Strategy | p. 299 |
14 Case Studies | p. 317 |
15 The Reflective Practitioner | p. 344 |
Appendix 200 Questions | p. 353 |
Glossary | p. 377 |
Bibliography | p. 385 |
Index | p. 393 |