Total operations solutions

Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.

The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.

Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.

Author Notes

Ron Basu is the Managing Director of Performance Excellence Ltd and also an Associate Faculty at Henley Management College
J Nevan Wright is an Associate Professor in Management at Auckland University of Technology, New Zealand, and he is also an Associate Faculty at Henley Management College, UK

Preface	p. ix
Acknowledgements	p. xi
1 The Concept of Value	p. 1
2 Why Total Operations Solutions?	p. 9
3 Understanding Total Operations Solutions	p. 19
4 Marketing and Innovation	p. 28
5 Supply Chain Management	p. 50
6 Environment and Safety	p. 88
7 Infrastructure Facilities	p. 106
8 Systems and Procedures	p. 165
9 Intellectual Capital	p. 211
10 Alignment of Methodology	p. 244
11 Strategy for Improved Value	p. 263
12 Data Collection and Gap Analysis	p. 271
13 Implementing the Strategy	p. 299
14 Case Studies	p. 317
15 The Reflective Practitioner	p. 344
Appendix 200 Questions	p. 353
Glossary	p. 377
Bibliography	p. 385
Index	p. 393

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Summary

Summary

Author Notes

Table of Contents