Workflow management : models, methods, and systems

This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets. Because Petri nets make definitions easier to understand for nonexperts, they facilitate communication between designers and users. The book includes a chapter of case studies, review exercises, and a glossary. A special Web site developed by the authors, www.workflowcourse.com, features animation, interactive examples, lecture materials, exercises and solutions, relevant links, and other valuable resources for the classroom.

Author Notes

Wil van der Aalst is Professor of Information Systems and Chair of the Information and Technology Department at Eindhoven University of Technology, the Netherlands
Kees van Hee is Professor of Computing Science at Eindhoven University of Technology and Chairman of the Board of Deloitte & Touche Bakkenist

Series Foreword	p. vii
Acknowledgments	p. xi
Introduction	p. xiii
1 Organizing Workflows	p. 1
2 Modeling Workflows	p. 31
3 Management of Workflows	p. 75
4 Analyzing Workflows	p. 99
5 Functions and Architecture of Workflow Systems	p. 145
6 Roadmap for Workflow System Development	p. 211
7 Sagitta 2000 Case Study	p. 243
Appendix A Workflow Theory	p. 267
Appendix B Workflow Modeling Using UML	p. 293
Solutions to Exercises	p. 305
Glossary	p. 345
Bibliography	p. 359
Index	p. 365

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Author Notes

Table of Contents