Summary

The Road Map to Repeatable Success: Using QFD to Implement Change, breaks new ground in managing business by bringing together various quantitative and qualitative techniques to focus the business on the customer. One of the most difficult challenges of any organization is to not just be successful with a product or service, but to know inside and out what has made that product successful and to repeat that success in existing and new markets. This book shows how Quality Function Deployment (QFD) is central as a prioritization tool for both technical and business operations for a business, and introduces for the first time how various disciplines such as business reengineering, concurrent engineering, systems engineering, Total Quality Management, and statistical methodology can be brought together to make the organization one that not only adapts to change, but thrives on it. This book also shows the ins and outs of using QFD, from its basic operation as a requirement identifier, to its ability to prioritize strategies. The book also gives instruction on facilitation of QFD and management perspectives on how QFD fits into the organization. Finally, the book contains several case studies showing how QFD has helped specific organizations.