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Summary
Summary
Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.
Author Notes
Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.
Table of Contents
| Part I An Executive Overview of Six Sigma |
| Chapter 1 A Powerful Strategy for Sustained Success |
| Chapter 2 Key Concepts of the Six Sigma System |
| Chapter 3 Why Is Six Sigma Succeeding Where Total Quality "Failed"? |
| Chapter 4 Applying Six Sigma to Service and Manufacturing |
| Chapter 5 The Six Sigma Roadmap |
| Part II Gearing Up and Adapting Six Sigma to Your Organization |
| Chapter 6 Is Six Sigma Right for Us Now? |
| Chapter 7 How and Where Should We Start Our Efforts? |
| Chapter 8 The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort |
| Chapter 9 Preparing Black Belts and Other Key Roles |
| Chapter 10 Training the Organization for Six Sigma |
| Part III Implementing Six Sigma: The Roadmap and Tools |
| Chapter 12 Identifying Core Processes and Key Customers (Roadmap Step 1) |
| Chapter 13 Defining Customer Requirements (Roadmap Step 2) |
| Chapter 14 Measuring Current Performance (Roadmap Step 3) |
| Chapter 15 Six Sigma Process Improvement (Roadmap Step 4) |
| Chapter 16 Six Sigma Process Improvement (Roadmap Step 4A) |
| Chapter 17 Expanding & Integrating the Six Sigma System (Roadmap Step 5) |
| Chapter 18 Advanced Six Sigma Tools: An Overview |
| Conclusion: Twelve Keys to Success. |
