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1. 
Cover image for Converting customer value : from retention to profit
2. 
Cover image for Making it personal : how to profit from personalization without invading privacy
3. 
Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX
4. 
Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
5. 
Cover image for Maximising profits : the customer-centric approach