Summary

This is a master plan for companies aiming for ISO 9000 accreditation. It explains what is needed for the registration, what the British and International Standards of quality are, what the benefits of registration are, and how to get started. The book examines the different parts of ISO 9000 and explains what they mean, looks at the cost and the calculations a company will need to make, and helps a company estimate their timescale. It also examines what documentation has to be written, how to manage the project successfully, how to write the quality manual and procedures, and how to get full commitment from staff. How to implement the procedures is looked at, how to make them work, and how to continue an annual round-up of the quality programme's performance. There is a section on passing the assessment and achieving the standard, making sure the assessors are properly accredited themselves, and which assessor to choose.