Cover image for Quality management benchmark assessment
Title:
Quality management benchmark assessment
Personal Author:
Edition:
2nd ed.
Publication Information:
New York : Quality Resources, 1995
ISBN:
9780527762957

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Item Category 1
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30000003961806 TS156 R87 1995 f Open Access Book Book
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30000004007237 TS156 R87 1995 f Open Access Book Book
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Summary

Summary

Published by Quality Resources, One Water Street, White Plains, NY 10601. Checklists for appraising a company's strengths and weaknesses, identifying areas for improvement, creating a database for planning, and developing goals and strategies. Items are referenced to the Malcolm Baldridge National Quality Award and to ISO standards. Stresses customer feedback and satisfaction. Spiral bound. Annotation copyrighted by Book News, Inc., Portland, OR