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Subject: Service industries -- Management

Author

(1)

Hamizi Abdul Rahman

(1)

LoSardo, Mary M.

(1)

(1)

Ovretveit, John

(1)

Rosander, A. C.

(1)

Rossi, Norma M.

(1)

Taylor, Gerald M.

(1)

Thomasson, Bertil

(1)

(1)

Language

(6)

(1)

Format

(6)

Visual Materials

(1)

Material Type

Non Circulating Microfilm

Open Access Book

Subject

Service industries -- Quality control

(5)

Customer services -- Management

(2)

Six sigma (Quality control standard)

(2)

Total quality management

(2)

Artificial intelligence

(1)

Computer graphics

(1)

Consumer satisfaction

(1)

Customer services

(1)

Image processing -- Digital techniques

(1)

Includes bibliographical references and index

(1)

Knowledge representation (Information theory)

(1)

Management information systems

(1)

Optical character recognition devices

(1)

Optical pattern recognition

(1)

Predicate calculus

(1)

Production management

(1)

Quality control

(1)

Quality control -- Statistical methods

(1)

Quality control -- Statistical methods -- Data processing

(1)

Service industries -- Quality control -- Statistical methods

(1)

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1.

Cover image for Lean six sigma service excellence : a guide to green belt certification and bottom line improvement

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement

by

Taylor, Gerald M.

Author

Taylor, Gerald M.

Format:

Call Number

HD9980.5 T39 2009

Publisher

J. Ross Publishing,

Publication Date

2009

ISBN

9781604270068

Available:
Holds:
Copies:

SD_ILS:340195

2.

Cover image for Design for six sigma for service

Design for six sigma for service

by

Yang, Kai

Author

Yang, Kai

Format:

Call Number

HD9980.5 Y36 2005

Publisher

McGraw-Hill,

Publication Date

2005

ISBN

9780071445559

Available:
Holds:
Copies:

SD_ILS:433597

3.

Cover image for Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd

Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd

Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd

by

Hamizi Abdul Rahman

Author

Hamizi Abdul Rahman

Format:

Call Number

MFL 12074

Publisher

Universiti Teknologi Malaysia,

Publication Date

2001

Project Paper (Sarjana Muda Sains Komputer) - Universiti Teknologi Malaysia, 2001

Available:
Holds:
Copies:

SD_ILS:20594

4.

Cover image for Guide to TQM in service industries

Guide to TQM in service industries

Guide to TQM in service industries

by

Noriaki Kano

Author

Noriaki Kano

Format:

Call Number

HD9980.5 G84 1996

Publisher

Asian Productivity Organization,

Publication Date

1996

ISBN

9789283311300

Available:
Holds:
Copies:

SD_ILS:420052

5.

Cover image for Quality of service : making it really work

Quality of service : making it really work

Quality of service : making it really work

by

Edvardsson, Bo

Author

Edvardsson, Bo, Thomasson, Bertil, Ovretveit, John

Format:

Call Number

HF5415.5 E39 1994

Publisher

McGraw-Hill,

Publication Date

1994

ISBN

9780077079499

Available:
Holds:
Copies:

SD_ILS:370088

6.

Cover image for At the service quality frontier : a handbook for managers, consultants, and other pioneers

At the service quality frontier : a handbook for managers, consultants, and other pioneers

At the service quality frontier : a handbook for managers, consultants, and other pioneers

by

LoSardo, Mary M.

Author

LoSardo, Mary M., Rossi, Norma M.

Format:

Call Number

HD9980.5 L67 1993

Publisher

ASQC Quality Press,

Publication Date

1993

ISBN

9780873892094

Available:
Holds:
Copies:

SD_ILS:463375

7.

Cover image for The quest for quality in services

The quest for quality in services

by

Rosander, A. C.

Author

Rosander, A. C.

Format:

Call Number

HD9981.5 R67 1989

Publisher

Quality Press,

Publication Date

1989

ISBN

9780527916442

Available:
Holds:
Copies:

SD_ILS:114912

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