Title:
Commit to quality
Personal Author:
Publication Information:
New York : John Wiley & Sons, 1990
ISBN:
9780471520184
Added Author:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000005035047 | HD66 T68 1990 | Open Access Book | Advance Management | Searching... |
On Order
Summary
Summary
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Table of Contents
| Getting Started |
| Quality is Everybody's Business |
| Value Analysis |
| Quality Teams: An Improvement on Quality Circles |
| Virtue Is Not Necessarily Its Own Reward |
| Evolution: Change in Corporate Culture |
| Quality Has Value: The Second Year |
| Listening Down--And Out |
| Adopting Theory: Adapting Practice |
| Appendix |
| References |
| Index |
