Cover image for Customer retention through quality leadership : the Baxter approach
Title:
Customer retention through quality leadership : the Baxter approach
Personal Author:
Fliehman, Deborah G.
Publication Information:
Singapore : Toppan, 1994
ISBN:
9789810074319
Subject Term:
Consumer satisfaction -- United States -- Case studies

Customer relations -- United States -- Case studies

Quality of products -- United States -- Case studies
Added Author:
Auld, David D.

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 30000003916636 HF5415.33.U6 F54 1994 Open Access Book Book
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