Title:
The 10 Golden Rules of Customer Service : & the Story of the $6,000 Egg
Personal Author:
Physical Description:
xxii, 101 pages : color illustrations ; 19 cm.
ISBN:
9781492679530
Abstract:
The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
Added Author:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 33000000017355 | HF5415.5 D86 2019 | Open Access Book | Book | Searching... |
