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Material Type: Open Access Book

Author

Lepine, Jeffery A.

(5)

Wesson, Michael J.

(5)

Ahmad Jusoh, contributor

(3)

Allen, Derek R., 1959-

(3)

Choi, Sang Long, contributor

(3)

McDermott, Genevieve

(3)

(3)

Abdul Hakim Ahmad Dardar, contributor

(2)

Abdul Wahid Kamarulzaman

(2)

Ahmad Jusoh, editor

(2)

Amran Md. Rasli, contributor

(2)

Brown, E. Leonard

(2)

Brown, Mark Graham

(2)

Chang, Richard Y.

(2)

Choi, Sang Long, editor

(2)

Colquitt, Jason

(2)

Colquitt, Jason A.

(2)

Covey, Stephen R.

(2)

Denton, D. Keith

(2)

Dubinsky, Alan J.

(2)

Edginton, Christopher R.

(2)

(2)

Herzberg, Frederick

(2)

Hill, Nigel, 1952-

(2)

Himle, David P.

(2)

(2)

Jayaratne, Srinika

(2)

Kamaliah Mohamad

(2)

Kelly, P. Keith

(2)

Khadijah Md. Shahid

(2)

Kherun Nita Ali, contributor

(2)

Mausner, Bernard

(2)

Mittal, Banwari

(2)

Naumann, Earl, 1946-

(2)

(2)

Nik Hasnaa Nik Mahmood

(2)

Nor Akmar Nordin, contributor

(2)

Norashikin Mahmud, contributor

(2)

(2)

Nurul Farhana Mohd. Noordin, 1990-, contributor

(2)

Roya Anvari, 1976-, contributor

(2)

Roya Anvari, 1976-, editor

(2)

Seminar Penyelidikan dan Perundingan (1993 : Pasir Gudang, Johor)

(2)

Siavash Hosseinpour Chermahini, 1970-, contributor

(2)

Siti Aisyah Panatik, contributor

(2)

Siti Norlina Muhammad, contributor

(2)

Snyderman, Barbara Bloch

(2)

Thwala, Wellington Didibuktu, contributor

(2)

(2)

Universiti Teknologi Malaysia

(2)

Universiti Teknologi Malaysia. Fakulti Pengurusan dan Pembangunan Sumber Manusia

(2)

Vavra, Terry G.

(2)

Zuraidah Sulaiman, contributor

(2)

(1)

Aaronson, Kathy

(1)

Abdul Hamid Ahmad, contributor

(1)

Abdulkadir Ade Bilau, contributor

(1)

Abdullah Mohamed

(1)

Abu Bakar Abdul Hamid

(1)

Abu Bakar Abdul Hamid author

(1)

Abu Bakar Abdul Hamid, contributor

(1)

Adibah Abdul Kadir, contributor

(1)

Agha Amad Nabi, contributor

(1)

Agnew, Thomas George Arnold

(1)

Ahmad Sharifuddin Shamsuddin author

(1)

Ainul Syakira Mahidi, contributor

(1)

Ajagbe, Musibau Akitunde, contributor

(1)

Ajagbe, Musibau Akitunde, editor

(1)

Akademi Sains Islam Malaysia

(1)

Akintunde, Musibau Ajagbe, contributor

(1)

Al-Refaie, Abbas

(1)

Albrecht, Karl, 1941-

(1)

Alderman, Jerry D.

(1)

(1)

Alexandris, Konstantino

(1)

Allen, Gemmy S.

(1)

Allen, Philip E.

(1)

Allworth, James

(1)

(1)

Ameen Mahdi Al-Agaga, contributor

(1)

American Society for Quality Control

(1)

(1)

Ammar Yassin Ghalip author

(1)

Anderson, Rolph E.

(1)

(1)

Ang, Magdalene Chooi Hwa author

(1)

(1)

Annual Conference Management in Construction Researchers Association (5th : 2006 : Kuala Lumpur)

(1)

(1)

Anumba, Chimay J.

(1)

Aragones, Juan Ignacio

(1)

(1)

Areni, Charles, contributor

(1)

(1)

Ashok Sharma, editor

(1)

Asia Pacific Quality Conference (2001 : Kuala Lumpur)

(1)

(1)

Association of Consulting Engineers Malaysia

(1)

Attner, Raymond F.

(1)

(1)

Australia. National Capital Development Commission

(1)

Azizah Abdul Rahman

(1)

Azizah Rejab, contributors

(1)

Azra Ayue Abdul Rahman, contributor

(1)

(1)

Balinski, Eric W.

(1)

Band, William A.

(1)

Barbeau, Joseph E.

(1)

Barrick, Murray R.

(1)

Barsky, Jonathan D.

(1)

Barwise, Patrick

(1)

Bayham, William C.

(1)

Beetham, Helen, 1967-

(1)

Bell, Bilijack R.

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Berman, Stuart J.

(1)

Bil, Cees, editor

(1)

(1)

(1)

(1)

(1)

Boston University Graduate School

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

(1)

Brashers, Dale E.

(1)

Brekke, Kjell Arne

(1)

(1)

Bryan, Laura L. Koppes, author

(1)

Buchanan, Richard W.

(1)

Buckingham, Richard A.

(1)

Burchell, Michael, 1967-

(1)

(1)

Caldwell, Peter

(1)

Camallil Omar, contributor

(1)

(1)

Capelle, Ronald G.

(1)

Carbone, Lewis P.

(1)

Carman, James M.

(1)

(1)

Cheney, Douglas, author

(1)

Chess, Wayne A.

(1)

(1)

Ching, Yee Yong, contributor

(1)

Chinyio, Ezekiel

(1)

Chinyio, Ezekiel A.

(1)

Chong, Shih Wei author

(1)

Christensen, Clayton M.

(1)

Christopher, Martin

(1)

Cinthia Rahmatika Wazir, contributor

(1)

Clapperton, Guy

(1)

Clark, Timothy R., 1964-

(1)

(1)

Colquitt, Jason A., author

(1)

Colquitt, Jason.

(1)

Cooper, Frank. 1938-

(1)

Cornuejols, Antoine, author

(1)

Cotts, David G.

(1)

Cox, Jeff 1951-

(1)

(1)

(1)

Crisp Publications

(1)

Dalgic, Tevfik.

(1)

Dalton and Dalton (Firm)

(1)

Dan, Joon Chew, 1968-, contributor

(1)

(1)

De Rose, Louis J.

(1)

DeBonis, J. Nicholas

(1)

DeCandido, Keith R.A.

(1)

DeLong, Thomas, author

(1)

(1)

Department of Standards Malaysia

(1)

DiJulius, John R.

(1)

Diehl, Virginia A.

(1)

Dienel, Hans-Liudger, 1961-

(1)

Dillon, Karen, editor

(1)

Dominguez, Linda

(1)

Donovan, Andro, 1958-, author

(1)

(1)

DuBrin, Andrew J., author

(1)

Duffy, Vincent G editor

(1)

Dufournaud, C. M.

(1)

Duhan, Punita, 1973-, editor

(1)

Duncan, Deb, author

(1)

(1)

Duncan, Todd, author

(1)

(1)

Dzulkarnaen Ismail, author

(1)

East Asian International Conference (1st : 2005 : Kuala Lumpur)

(1)

Edwards, Jack E.

(1)

Enegbuma, Wallace Imoudu, 1982-, contributor

(1)

Enegbuma, Wallace Imoudu, contributor

(1)

Evbuomwan, Nosa F. O.

(1)

(1)

Fadillah Ismail, contributor

(1)

Farahwahida Mohd. Yusof, 1968-, contributor

(1)

Farawahida Mohd. Yusof, contributor

(1)

Farrah Merlinda Muharam, contributor

(1)

Language

(311)

(13)

Format

(326)

(2)

Subject

Consumer satisfaction

(111)

Job satisfaction

(57)

Customer services

(42)

Customer relations

(35)

Consumer satisfaction -- Evaluation

(16)

Customer services -- Management

(13)

Success in business

(12)

(11)

Organizational behavior

(10)

Work -- Psychological aspects

(10)

Marketing -- Management

(9)

Career development

(8)

Customer loyalty

(8)

Personnel management

(8)

Customer services -- Quality control

(7)

Employee motivation

(7)

Strategic planning

(7)

Total quality management

(7)

Job satisfaction.

(6)

(6)

Burn out (Psychology)

(5)

Consumer satisfaction.

(5)

(5)

Self-actualization (Psychology)

(5)

(5)

(5)

Consumer satisfaction -- Statistical methods

(4)

Consumer satisfaction -- United States

(4)

Customer relations -- Management

(4)

Customer services -- Evaluation

(4)

Human resources management

(4)

Interpersonal relations

(4)

Job satisfaction -- Testing

(4)

Organizational change

(4)

Organizational effectiveness

(4)

Psychology, Industrial

(4)

Relationship marketing

(4)

(4)

Service industries -- Management

(4)

Communication in management

(3)

Communication in organizations

(3)

(3)

Consumer satisfaction -- Research

(3)

Consumers' preferences

(3)

Customer services -- Problems, exercises, etc.

(3)

Customer services -- United States

(3)

Industrial management

(3)

Industrial productivity

(3)

(3)

Organizational behavior.

(3)

Quality of work life

(3)

(3)

School management and organization -- United States

(3)

Success in business.

(3)

Vocational guidance

(3)

Work environment

(3)

(3)

Achievement motivation

(2)

(2)

Business logistics

(2)

(2)

Career development.

(2)

College teachers -- Job satisfaction -- United States

(2)

Consumer behavior -- United States

(2)

Consumer satisfaction -- Case studies

(2)

Consumers -- Research

(2)

Corporate culture.

(2)

Customer relations.

(2)

Customer satisfaction

(2)

Customer services -- Case studies

(2)

Customer services -- Management -- Research

(2)

Customer services -- Quality control -- Research

(2)

Customer services -- Technological innovations

(2)

Effective teaching

(2)

Employee retention

(2)

Employees -- Attitudes

(2)

Facility management

(2)

(2)

Housing -- Resident satisfaction

(2)

Industrial efficiency -- Evaluation

(2)

Information services -- User education

(2)

Job satisfaction -- Evaluation

(2)

Job satisfaction -- Malaysia

(2)

Job satisfaction -- Measurement

(2)

Job statisfaction

(2)

Leisure -- Canada

(2)

Leisure -- United States

(2)

Leisure industry -- Canada

(2)

Leisure industry -- United States

(2)

(2)

Management -- Employee participation

(2)

Motivation in education

(2)

Organizational effectiveness -- Evaluation

(2)

(2)

Policewomen -- Malaysia

(2)

Program evaluation

(2)

Quality of products

(2)

Sales Management

(2)

Strategic planning -- History

(2)

Strategic planning.

(2)

Teachers -- Job satisfaction

(2)

Teams in the workplace

(2)

(2)

Women -- Employment -- Malaysia

(2)

Academic achievement

(1)

Accord and satisfaction

(1)

Advertising -- United States

(1)

(1)

Arithmetic -- Study and teaching (Elementary)

(1)

Asphalt concrete

(1)

Behavior Assessment System for Children

(1)

Behavior genetics

(1)

Building -- Superintendence

(1)

Building -- Technological innovations

(1)

Burn out (Psychology) -- Bibliography

(1)

Business -- Research

(1)

Business enterprises -- Finance

(1)

Business enterprises -- Size

(1)

Business planning

(1)

Change (Psychology)

(1)

Cognitive therapy

(1)

College teachers -- Family relationships -- United States

(1)

College teachers -- Professional relationships -- United States

(1)

College teachers -- United States -- Job stress

(1)

College teachers -- Workload -- United States

(1)

Commercial products

(1)

Communication -- Research

(1)

Communication in medicine

(1)

Communication in organizations -- Evaluation -- Congresses

(1)

Computer algorithms

(1)

Computer integrated manufacturing systems

(1)

Computer-aided design

(1)

Computer-assisted instruction

(1)

Concurrent engineering -- Congresses

(1)

Conduct of life

(1)

Consolidation and merger of corporations

(1)

Construction industry

(1)

Construction industry -- Customer services

(1)

Construction industry -- Malaysia -- Management

(1)

Construction industry -- Management

(1)

Consumer Satisfaction

(1)

Consumer behavior

(1)

Consumer behavior -- Case studies

(1)

Consumer relations

(1)

Consumer satisfaction -- Europe -- Case studies

(1)

Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Research -- Statistical methods

(1)

Consumer satisfaction -- United States -- Case studies

(1)

Consumers -- Research -- Data processing

(1)

Consumers -- Research -- Statistical methods

(1)

Consumers' preferences -- Research

(1)

Creative ability in business

(1)

Creative thinking

(1)

Customer complaints

(1)

Customer loyalty -- Research

(1)

Customer relations -- Case studies

(1)

Customer relations -- United States -- Case studies

(1)

Customer service

(1)

Customer services -- United States -- Public opinion

(1)

Customer services.

(1)

Decision support systems

(1)

Design, Industrial

(1)

Differential equations, Linear

(1)

Digital electronics

(1)

Disaster relief

(1)

(1)

Disclosure of information

(1)

Discrimination in employment

(1)

Education -- Economic aspects -- United States

(1)

Education -- Effect of technological innovations on

(1)

Education, Higher

(1)

Education, Higher -- United States -- Administration

(1)

Educational change -- United States

(1)

Educational leadership -- United States

(1)

Electronic commerce

(1)

Electronic commerce -- Management

(1)

Electronic data processing -- Distributed processing

(1)

Employee loyalty

(1)

Employee morale.

(1)

Employee motivation -- Malaysia -- Pahang

(1)

Employee motivation.

(1)

Employee retention -- Case studies

(1)

Employees -- Attitudes -- Testing

(1)

Employees -- Attitudes.

(1)

Employees -- Psychological testing

(1)

Employees -- Recruiting

(1)

Employees -- Training of

(1)

Employees' representation in management

(1)

End-user computing

(1)

Engagement (Philosophy)

(1)

Entrepreneurship

(1)

Entrepreneurship -- Research

(1)

Financial disclosure

(1)

Health services accessibility -- United States

(1)

Hospital care -- United States -- Cost effectiveness

(1)

Hospital care -- United States -- Cost effectiveness.

(1)

Hospital care -- United States -- Quality control

(1)

Hospital care -- United States -- Quality control.

(1)

Hospitality industry

(1)

Hospitality industry -- Management

(1)

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1.

Cover image for Success and satisfaction

Success and satisfaction

Success and satisfaction

by

Baines, Alison

Author

Baines, Alison

Format:

Call Number

HQ1206.B34 1988

Publisher

Paladin,

Publication Date

1988

ISBN

9780586087565

Available:
Holds:
Copies:

SD_ILS:92092

2.

Cover image for World class customer satisfaction

World class customer satisfaction

by

Barsky, Jonathan D.

Author

Barsky, Jonathan D.

Format:

Call Number

HF5415.5 B38 1995

Publication Date

1995

ISBN

9780786301287

Available:
Holds:
Copies:

SD_ILS:157039

3.

Cover image for Satisfaction is not guaranteed

Satisfaction is not guaranteed

by

DeCandido, Keith R.A.

Author

DeCandido, Keith R.A., George, David R., III

Format:

Call Number

PS648.S34 S27 2005

Publisher

Pocket Books,

Publication Date

2005

ISBN

9780743483537

Available:
Holds:
Copies:

SD_ILS:411718

4.

Cover image for Leisure and life satisfaction : foundational perspectives

Leisure and life satisfaction : foundational perspectives

Leisure and life satisfaction : foundational perspectives

by

Edginton, Christopher R.

Author

Edginton, Christopher R.

Format:

Call Number

GV14 L39 2006

Edition

4th ed.

Publisher

McGraw-Hill,

Publication Date

2006

ISBN

9780072885071

Available:
Holds:
Copies:

SD_ILS:441824

5.

Cover image for How to measure customer satisfaction

How to measure customer satisfaction

by

Hill, Nigel, 1952-

Author

Hill, Nigel, 1952-, Brierley, John, MacDougall, Rob

Format:

Call Number

HF5415.335 H54 2003

Edition

2nd ed.

Publisher

Gower,

Publication Date

2003

ISBN

9780566085956

Available:
Holds:
Copies:

SD_ILS:406368

6.

Cover image for Leisure and life satisfaction : foundational perspectives

Leisure and life satisfaction : foundational perspectives

by

Edginton, Christopher R.

Author

Edginton, Christopher R.

Format:

Call Number

GV14 L39 2002

Edition

3rd ed.

Publisher

McGraw-Hill ,

Publication Date

2002

ISBN

9780072353976

Available:
Holds:
Copies:

SD_ILS:303075

7.

Cover image for 101 ways to boost customer satisfaction

101 ways to boost customer satisfaction

by

Foster, Timothy R. V.

Author

Foster, Timothy R. V.

Format:

Call Number

HF5415.32 F67 1997

Publisher

Kogan Page,

Publication Date

1997

ISBN

9780749423018

Available:
Holds:
Copies:

SD_ILS:155539

8.

Cover image for Researching tourist satisfaction : issues, concepts, problems

Researching tourist satisfaction : issues, concepts, problems

Researching tourist satisfaction : issues, concepts, problems

by

Ryan, Chris, 1945-

Author

Ryan, Chris, 1945-

Format:

Call Number

G155.A1 R92 1995

Publisher

Routledge ,

Publication Date

1995

ISBN

9780415101578 9780415101585

Available:
Holds:
Copies:

SD_ILS:369097

9.

Cover image for Residential satisfaction in council housing

Residential satisfaction in council housing

Residential satisfaction in council housing

by

Amerigo, Maria

Author

Amerigo, Maria, Aragones, Juan Ignacio

Format:

Call Number

MAK 18349

Publication Date

1990

Available:
Holds:
Copies:

SD_ILS:799011

10.

Cover image for Social structure, burnout, and job satisfaction

Social structure, burnout, and job satisfaction

Social structure, burnout, and job satisfaction

by

Arches, Joan

Author

Arches, Joan

Format:

Call Number

MAK 5471

Available:
Holds:
Copies:

SD_ILS:257113

11.

Cover image for Consumer retention and satisfaction in business management

Consumer retention and satisfaction in business management

Consumer retention and satisfaction in business management

by

Rai, R. P.

Author

Rai, R. P.

Format:

Call Number

HF5415.5 C667 2012

Publisher

Koros Press,

Publication Date

2012

ISBN

9781781630631

Available:
Holds:
Copies:

SD_ILS:800611

12.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 2005

Edition

3rd ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2005

ISBN

9780131779969

Available:
Holds:
Copies:

SD_ILS:431776

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