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1. 
Cover image for Customer service : career success through customer satisfaction
2. 
Cover image for Customer service : career success through customer satisfaction
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Cover image for Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes
4. 
Cover image for How will you measure your life?
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Cover image for Happiness at work: maximizing your psychological capital for success
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Cover image for Career contentment : don't settle for anything less!
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Cover image for I don't want any more cheese : I just want out of the trap
8. 
Cover image for Wealth without a job : the entrepreneur's guide to freedom and security beyond the 9 to 5 lifestyle
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Cover image for The customer delight principle : exceeding customers' expectations for bottom-line success
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Cover image for The mid-career tune-up : 10 new habits for keeping your edge in today's fast-paced workplace
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Cover image for The enemy within : actions that self-destruct companies, customer service and jobs
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Cover image for SEARCH INSIDE YOURSELF