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1. 
Cover image for The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
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Cover image for Proactive personality and behavior for individual and organizational productivity
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Cover image for Improving performance and enhancing competitiveness : In search of innovative solutions
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Cover image for Tahap kepuasan pelanggan terhadap perkhidmatan Syarikat Telekom Malaysia Berhad : satu kajian di sekitar Skudai, Johor
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Cover image for Pengesanan tumpahan minyak dengan menggunakan teknik remote sensing