School-based crisis intervention : preparing all personnel to assist

When a student is in dire need of emotional support, caring adults in the school can make a difference. This essential resource helps practitioners prepare all school personnel to respond sensitively and effectively to children and adolescents in crisis. Packed with user-friendly features--including over 50 reproducible tools--the book provides crucial guidance for helping students cope with such stressful circumstances as bullying, abuse, parental divorce, chronic illness, depression, loss, and more. The emphasis is on giving teachers and staff basic crisis intervention skills: how to react, what to say, and what to do to create a safe and supportive environment. In a large-size format to facilitate photocopying, the volume's utility is enhanced by many specific training ideas and activities.

This book is in The Guilford Practical Intervention in the Schools Series, edited by Sandra M. Chafouleas.

Author Notes

Melissa Allen Heath is an assistant professor in the Department of Counseling Psychology and Special Education at Brigham Young University.

Melissa Allen Heath and Dawn Sheen and Ellie L. Young and Bart LymanMelissa Allen Heath and Dawn Sheen and Neil Annandale and Bart LymanMelissa Allen Heath and Annette JeromeDawn Sheen and Melissa Allen Heath and Nathan Jones and Emily Heaton and April GstettenbauerDawn Sheen and Melissa Allen Heath and Jolene Campbell and Chrisandra Melville and Bart LymanMelissa Allen Heath and Ellie L. YoungMelissa Allen Heath and Bart Lyman

List of Worksheets, Handouts, Overheads, Tables, and Figure	p. xv
1 Introduction to Crisis Intervention	p. 1
Defining a Crisis and Levels of Intervention	p. 2
Prevention: Fostering a Supportive, Inclusive, and Positive School Climate	p. 4
Targeting Bullying and Harassment	p. 6
Suggested Learning Activities for Teacher and Staff Training	p. 8
Student Response to Emotional Stress and Trauma	p. 10
2 Responding to a Crisis	p. 23
What Is a School Crisis Plan?	p. 24
Common Problems with Crisis Plans	p. 25
What Is a Crisis Team?	p. 26
Control and Organization during a School Crisis	p. 27
Classroom Emergency Kits	p. 27
Roles and Responsibilities of Each Adult	p. 28
A Crisis Plan in Action	p. 29
Effective Crisis Intervention for Students from Diverse Backgrounds	p. 31
The Stockton Schoolyard Shootings	p. 32
Current School Demographics	p. 32
Ethnic Diversity	p. 32
Linguistic Diversity	p. 33
Matching Services to Multicultural Needs	p. 33
Planning and Conducting a Multicultural Needs Assessment	p. 34
3 Communication: How to Listen, What to Say, and How to React	p. 44
Referring to a Professional	p. 45
Strengthening Communication Skills	p. 45
Listening to Students in Crisis: Basic Listening Skills	p. 46
Position	p. 46
Body Language	p. 47
Speech	p. 48
Action Plan	p. 48
Follow-Up	p. 48
Teaching Listening Skills	p. 49
Video Clip: City Slickers	p. 50
Video Clip: A Christmas Story	p. 51
Video Clip: As Good as It Gets	p. 53
Summary of Good Listening Skills	p. 53
Communicating with Community Mental Health Professionals	p. 54
Reporting Suspected Abuse	p. 55
Communicating with Parents	p. 55
Communicating with the Media	p. 56
4 Children's Literature: A Resource to Assist with Crisis Intervention	p. 64
What Is Bibliotherapy?	p. 65
Stages of Bibliotherapy	p. 66
Literature Selection	p. 66
Teaching Process	p. 67
Signs of Distress	p. 68
Summary	p. 69
Additional Materials	p. 69
5 Assisting Students with Specific Problems	p. 77
Depression	p. 78
Anxiety	p. 79
Chronic Illness	p. 79
Difficulties Making and Keeping Friends	p. 80
Divorce	p. 80
Problems at Home	p. 81
Abuse	p. 81
Suicide	p. 82
Death and Grieving	p. 83
Staff Training Handouts	p. 84
Handout and Overhead Topics	p. 84
Bibliotherapy Activities	p. 85
Suggested Books	p. 85
Classroom Activities	p. 85
Activities for Mental Health Professionals	p. 89
Additional Activities	p. 90
Activities Related to Feelings	p. 91
Getting to Know You Activities	p. 97
Teamwork Activities	p. 98
Communication Activities	p. 99
Problem-Solving Activities	p. 100
Self-Image Activity	p. 101
6 Preparing Noninstructional Personnel and Bus Drivers to Assist with Crisis Prevention and Intervention	p. 142
Preparing Bus Drivers to Assist	p. 143
Preparing Custodial Staff and Cafeteria Workers to Assist	p. 144
Conducting Staff Training	p. 144
Crisis Intervention Topics for Noninstructional Staff	p. 146
Inventory of Staff Skills	p. 147
Guidelines for Involving Staff in Crisis Intervention	p. 147
7 Avoiding Burnout: Taking Care of Yourself	p. 150
What Is Burnout?	p. 151
Factors That Increase Stress	p. 152
Symptoms of Burnout	p. 153
Keeping Yourself Emotionally Healthy	p. 153
Evaluate Your Strengths and Weaknesses	p. 154
Share and Delegate Responsibilities	p. 154
Maintain Appropriate Boundaries	p. 155
Develop Support Networks	p. 155
Stress-Reducing Activities	p. 156
Staff and Teacher Training Activity	p. 157
Conclusion	p. 157
Appendix A Free Crisis Intervention Resources from the Substance Abuse and Mental Health Services Administration	p. 161
Appendix B Additional Books for Bibliotherapy	p. 164
References	p. 167
Index	p. 171

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Author Notes

Table of Contents