Delivering successful projects with TSP and six sigma : a practical guide to implementing team software process

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Delivering successful projects means the ability to produce high quality software within budget and on time--consistently, but when one mentions quality to software engineers or project managers, they talk about how impossible it is to eliminate defects from software. This assumption is passed on and on until it becomes accepted wisdom, with the power of a self-fulfilling prophecy. And when a project fails to arrive on time or up to standards, team members will turn on each other. The project got delayed because the engineers did a poor job in development or too much was promised upfront for this short of a timeline.

In Delivering Successful Projects with TSPSM and Six Sigma: A Practical Guide to Implementing Team Software ProcessSM, you will learn how to effectively manage the development of a software project and deliver it in line with customer expectations. This refreshing volume --

Offers real-world case studies about the author's experience at Microsoft successfully implementing TSP to achieve higher quality software Empowers software developers to take responsibility for project management Explains how Six Sigma and TSP combined can dramatically reduce software defects

By applying these principles put forth by one of the most respected names in software development, your software team will learn how to function as a team and turn out products where zero defects and on-time delivery are the norm.

Author Notes

Jain, Mukesh

Preface	p. xiii
Acknowledgments	p. xvii
About the Author	p. xix
1 Introduction	p. 1
2 Current Challenges in the Software Industry	p. 3
2.1 The Software Crisis	p. 4
2.2 Software Project Management	p. 4
2.3 The Iron Triangle-Scope, Schedule, Resources	p. 6
2.3.1 Scope	p. 6
2.3.2 Schedule	p. 7
2.3.3 Resources/Cost	p. 7
2.4 Software Quality	p. 7
2.4.1 Reliability	p. 8
2.4.2 Usability/Aesthetics	p. 9
2.4.3 Grade	p. 9
2.5 Cost of Quality	p. 10
2.5.1 Prevention	p. 10
2.5.2 Detection	p. 10
2.5.3 Correction	p. 10
2.6 Global Competition and Market Challenge	p. 11
2.7 Managing Project Constraints	p. 11
2.8 Project Failures	p. 12
2.9 Geographically Distributed Teams and Attrition	p. 13
3 Delivering a Successful Project	p. 15
3.1 Overview	p. 15
3.2 Software Projects	p. 15
3.3 Project Management	p. 16
3.4 Project Management Myths	p. 18
3.4.1 Clarifying the Project Management Myths	p. 19
3.5 Keys to a Successful Project	p. 21
3.5.1 Goal (SMART Goals)	p. 21
3.5.2 Stakeholders (Communicate and Manage)	p. 21
3.5.3 Team (Motivated and Involved)	p. 21
3.5.4 Project Planning (First Step in the Project)	p. 22
3.5.5 Set Expectations (Promise Low and Deliver High)	p. 22
3.5.6 Design (Know Before You Code)	p. 22
3.5.7 High Quality (Doing It Right the First Time-Everytime)	p. 23
3.5.8 Iterate and Evolve (Start Small and Build on Top of It)	p. 23
3.5.9 Testing (Test Early and Frequently)	p. 23
3.5.10 Track (Are We on the Right Path to Achieve the Goal?)	p. 24
3.5.11 Manage Change (Don't Let Change Manage You)	p. 24
3.5.12 Continuous Improvement (Raise the Bar)	p. 25
3.5.13 Positive Attitude (Keep an Open Mind!)	p. 25
4 Personal Software Process SM (PSP SM )	p. 27
4.1 Overview of PSP	p. 28
4.2 Why PSP	p. 29
4.2.1 Predictability	p. 29
4.2.2 Efficiency	p. 30
4.2.3 Quality	p. 30
4.3 The PSP Process	p. 30
4.3.1 PSP0: The Baseline Process	p. 32
4.3.2 PSP1: Personal Planning Process	p. 32
4.3.3 PSP2: Personal Quality Management Process	p. 33
4.3.4 PSP3: Cyclic Personal Process	p. 34
4.3.5 TSP SM : The Team Software Process	p. 35
4.4 Key Measurements in PSP	p. 36
4.4.1 Size	p. 36
4.4.2 Time	p. 37
4.4.3 Defects	p. 40
4.5 Software Project Planning and Tracking Using PSP	p. 40
5 PSP SM Training	p. 43
5.1 TSP Executive Strategy Seminar (1 day)	p. 43
5.2 Introduction to Personal Process (2 days)	p. 43
5.3 PSP for Engineers (10 days)	p. 44
5.4 Leading a Development Team (Managing TSP Teams; 3 days)	p. 44
5.5 PSP Instructor Training (5 days)	p. 44
5.6 TSP Coach Training (5 days)	p. 45
6 Team Software Process SM (TSP SM )	p. 47
6.1 Overview of the TSP	p. 48
6.2 Understanding Team Dynamics	p. 48
6.3 Building Self-Directed Teams	p. 48
6.3.1 Team-Building Strategies	p. 48
6.3.2 Building a Jelled Team	p. 49
7 TSP SM Launch Process	p. 51
7.1 Using the TSP Workbook	p. 51
7.2 Project Meetings	p. 54
7.3 Roles and Responsibilities of TSP Meetings	p. 54
8 Meeting 1: Establish Product and Business Goals	p. 55
Meeting Agenda (Discussion Leader)	p. 55
8.1 Overview	p. 55
8.2 Logistics	p. 56
8.3 Meeting Discussions-Approach and Positive Attitude	p. 58
8.3.1 Discuss with a Positive Attitude	p. 59
8.3.2 Potential Meeting Discussion Questions	p. 59
8.4 Introduction of Team Members	p. 60
8.5 TSP and Presentation of Launch Process Overview	p. 60
8.5.1 Purpose of TSP Launch	p. 60
8.5.2 TSP Launch Meetings 1-9: An Overview	p. 61
8.5.3 TSP Launch Artifacts	p. 63
8.6 Marketing Presentation-Product Objectives and Goals	p. 63
8.7 Management Presentation-the Business Need and Goals for the Product	p. 64
8.8 Goal Priorities	p. 65
8.9 Potential Issues and How to Handle Them	p. 66
8.9.1 Management Availability for Opening and Closing a TSP Meeting	p. 66
8.9.2 Team Availability Throughout the Launch	p. 67
8.9.3 Team Member and Management Training	p. 67
8.10 Meeting Wrap-Up	p. 68
9 Meeting 2: Define Team Goals and Select Team Roles	p. 69
Meeting Agenda (Discussion Leader)	p. 69
9.1 Overview	p. 70
9.2 Reviewing Management and Marketing Stated Goals	p. 70
9.3 Establish Team Goals	p. 71
9.4 Importance of TSP Roles and Responsibilities	p. 74
9.5 TSP Roles and Responsibilities	p. 74
9.5.1 TSP Role: Team Leader	p. 76
9.5.2 TSP Role: Customer Interface Manager	p. 79
9.5.3 TSP Role: Design Manager	p. 81
9.5.4 TSP Role: Implementation Manager	p. 83
9.5.5 TSP Role: Planning Manager	p. 85
9.5.6 TSP Role: Process Manager	p. 87
9.5.7 TSP Role: Quality Manager	p. 89
9.5.8 TSP Role: Support Manager	p. 91
9.5.9 TSP Role: Test Manager	p. 92
9.5.10 TSP Role: Team Member	p. 95
9.5.11 TSP Role: Inspection Manager	p. 97
9.6 Role Manager Commitments	p. 100
9.7 Selecting TSP Roles	p. 101
9.7.1 Role Category	p. 101
9.7.2 Guidelines for Selecting TSP Roles	p. 102
9.7.3 Role Selection Process	p. 103
9.8 Entering Role Details on TSP Sheet	p. 105
9.9 Goal Tracking	p. 106
9.10 Meeting Wrap-Up	p. 107
10 Meeting 3: Produce Development Strategy	p. 109
Meeting Agenda (Discussion Leader)	p. 109
10.1 Overview	p. 110
10.2 Produce Conceptual Design	p. 110
10.3 Team's Development Strategy	p. 111
10.4 List of Products to Produce	p. 112
10.4.1 The SUMS Worksheet	p. 113
10.5 Development Process Definition	p. 117
10.6 Process Plan	p. 119
10.7 Support Plan	p. 120
10.8 Change Control Board	p. 121
10.9 Define Role Tasks and Weekly Status	p. 121
10.10 Meeting Wrap-Up	p. 122
11 Meeting 4: Building Overall Team Plan	p. 123
Meeting Agenda (Discussion Leader)	p. 123
11.1 Overview	p. 124
11.1.1 Available Hours in a Week and Task Hours	p. 124
11.2 Work Breakdown Structure (WBS)	p. 125
11.3 Size Estimation for All Parts of the Final Product	p. 125
11.3.1 Team Estimation	p. 125
11.3.2 Updating SUMS in TSP Workbook	p. 128
11.4 Determine Overall Project Resources Requirements	p. 134
11.5 Create List of Tasks	p. 135
11.5.1 Development Phase Percentage Time Allocation	p. 136
11.5.2 Generate Task List	p. 137
11.5.3 Update Task List with Phase Information	p. 142
11.5.4 Review the Updated Task List	p. 146
11.6 Weekly Availability of Team Members	p. 146
11.7 Generate Overall Team Plan and Review with the Team	p. 151
11.8 Meeting Wrap-Up	p. 155
12 Meeting 5: Develop the Quality Plan	p. 57
Meeting Agenda (Discussion Leader)	p. 157
12.1 Overview	p. 157
12.2 Review Quality Goals	p. 158
12.3 Estimate Defects Injected	p. 159
12.4 Estimate Phase Yield (Defect Removal Rate)	p. 162
12.5 Create and Review the Quality Plan	p. 167
12.6 Meeting Wrap-Up	p. 173
13 Meeting 6: Build Individual Plans and Consolidate	p. 175
Meeting Agenda (Discussion Leader)	p. 175
13.1 Overview	p. 175
13.2 Allocate Tasks to Team Members	p. 176
13.3 Create Individual Plans	p. 178
13.4 Load Balance Individual Plans	p. 179
13.5 Incorporate Internal Project Dependencies in the Plan	p. 181
13.6 Consolidate and Create Team Project Plan	p. 182
13.7 Meeting Wrap-Up	p. 184
14 Meeting 7: Conducting Risk Assessment	p. 185
Meeting Agenda (Discussion Leader)	p. 185
14.1 Overview	p. 186
14.2 Risk Identification and Assessment	p. 186
14.2.1 Risk Impact	p. 189
14.2.2 Risk Probability	p. 189
14.2.3 Risk Priority Assessment	p. 189
14.3 Create Risk Mitigation and Management Plan	p. 190
14.3.1 Risk Mitigation	p. 190
14.3.2 Risk Management	p. 190
14.4 Meeting Wrap-Up	p. 193
15 Meeting 8: Prepare TSP SM Project Launch Report for Management Briefing	p. 195
Meeting Agenda (Discussion Leader)	p. 195
15.1 Overview	p. 196
15.2 Plan the Management Briefing Presentation	p. 197
15.3 Create Presentation	p. 198
15.4 Review Presentation and Prepare for Management Briefing	p. 199
15.5 Meeting Wrap-Up	p. 200
16 Meeting 9: Hold the Management Review	p. 201
Meeting Agenda (Discussion Leader)	p. 201
16.1 Overview	p. 202
16.2 Management Briefing of TSP Project Plan	p. 202
16.3 Plan Review, Discussion, Questions, and Changes	p. 202
16.4 Management's Project Plan Approval	p. 204
16.5 Meeting Wrap-Up	p. 204
17 Postmortem and TSP SM Process Review	p. 205
18 Managing TSP SM Teams	p. 207
18.1 Entering Project Data in TSP	p. 207
18.1.1 Time on Task	p. 208
18.1.2 Defects Data Entry	p. 210
18.1.3 Task Completion	p. 214
18.1.4 Size Information	p. 215
18.2 Project Data Consolidation	p. 218
18.3 Weekly Project Status Meetings	p. 218
18.4 Project Management with Data	p. 221
18.4.1 Earned Value	p. 221
18.4.2 Planned versus Actual Hours per Week	p. 222
18.4.3 Defects Metrics	p. 224
18.4.4 Inspection and Review Rates	p. 227
18.4.5 Phase and Process Yield	p. 228
18.4.6 Percentage Time in Phase	p. 228
18.4.7 Project Quality Profile	p. 230
18.5 Project Reporting	p. 231
18.6 Our Experience	p. 232
19 Coaching TSP SM Teams	p. 235
19.1 The Importance of Coaching	p. 235
19.2 Individual and Team Coaching and Guiding in Right Direction	p. 235
19.3 Improving Individual and Team Performance	p. 238
19.4 Coaching the Team to Understand Their Own Data	p. 239
19.5 Summary	p. 239
20 Overview of Six Sigma	p. 241
Six Sigma Approach	p. 241
Typical Six Sigma Roles	p. 242
20.1 The Need for Continuous Improvement	p. 242
20.2 Solving the Right Problem the Right Way	p. 243
20.2.1 Defects Are Inevitable	p. 243
20.2.2 Fixing the Root Cause	p. 243
20.3 The DMAIC Methodology	p. 243
20.4 Using Six Sigma in Software	p. 244
20.5 Project Case Study: Improve Product Specification Quality, Completeness and Effectiveness	p. 247
20.6 Mentoring a Six Sigma Project	p. 248
Index	p. 249

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