Generalist case management : a workbook for skill development

See first hand what case managers actually do on a day-to-day basis! With reality-based exercises, GENERALIST CASE MANAGEMENT: A WORKBOOK FOR SKILL DEVELOPMENT lets you participate in key parts of the case-management process including making assessments, arranging services from other agencies, providing advocacy services, and allocating scarce resources. Self assessment tools, client-based vignettes, agency profiles, practitioner-based vignettes, and creative problem solving tasks help you learn to work effectively with clients.

Preface	p. x
Chapter 1 Introduction to Case Management	p. 1
Pretest	p. 2
Chapter Summary	p. 2
Exercise 1 The Phases of Case Management	p. 3
Wadsworth Website, Chapter 1, Link 1, ABEL Case Management, Inc.	p. 3
Exercise 2 Three Components of Case Management	p. 3
Exercise 3 Agency Practice	p. 4
Wadsworth Website, Chapter 1, Link 2, Multnomah County Aging and Disability Services	p. 4
Exercise 4 Client Participation	p. 5
Wadsworth Website, Chapter 1, Link 3, AIDS Partnership Michigan	p. 5
Exercise 5 Principles and Goals	p. 5
Exercise 6 Case Management Today	p. 6
Wadsworth Website, Chapter 1, Links 4 and 5, Interview with Bobby Brown	p. 6
In More Depth: Eye of the Tiger (Positively Speaking!)	p. 7
Exercise 7 Using the Strengths-Based Approach	p. 11
Case Study	p. 13
Exercise 8 Homeless Joe	p. 13
Self-Assessment	p. 15
Pretest Answers	p. 16
References	p. 16
Chapter 2 Historical Perspectives of Case Management	p. 17
Pretest	p. 18
Chapter Summary	p. 20
Exercise 1 Modern-Day Case Management	p. 20
Wadsworth Website, Chapter 2, Link 1, Interview with Bobby Brown	p. 20
Exercise 2 The Influence of Mary Richmond	p. 21
Exercise 3 Legislation and Case Management	p. 23
Exercise 4 Working in the Managed Care Environment	p. 26
Exercise 5 Working with the Client in a Managed Care Environment	p. 27
In More Depth: Legislative Savvy	p. 28
Casey Rusk: Case Manager for Families Help	p. 30
Exercise 6 Understanding Legislation	p. 32
Self-Assessment	p. 33
Pretest Answers	p. 33
References	p. 34
Chapter 3 Models of Case Management	p. 35
Pretest	p. 36
Chapter Summary	p. 37
Exercise 1 Roles and Models	p. 38
Exercise 2 Role Ratings	p. 39
Exercise 3 Models and You	p. 39
Exercise 4 Models and Jobs	p. 40
Exercise 5 Your Ideal Job	p. 42
In More Depth: The "PACT" Model	p. 42
Exercise 6 "It's a good PACT day!"	p. 45
Wadsworth Website, Chapter 3, Link 1, Interview with Candace and Donovan	p. 45
Self-Assessment	p. 46
Pretest Answers	p. 47
References	p. 47
Chapter 4 The Assessment Phase of Case Management	p. 48
Pretest	p. 49
Chapter Summary	p. 49
Exercise 1 The Initial Interview-The Applicant's Perspective	p. 50
Exercise 2 The Initial Interview Summary	p. 52
Exercise 3 Careful Assessment	p. 60
Wadsworth Website, Chapter 4, Link 1, Children Without Homes	p. 60
Exercise 4 Documentation	p. 63
Wadsworth Website, Chapter 4, Link 2, Herman Twiggs	p. 63
Exercise 5 First Impressions	p. 65
Wadsworth Website, Chapter 4, Link 3, Phil, Nicole, Tracey	p. 65
In More Depth: Forming Impressions of Others	p. 67
Exercise 6 Bridget - Is She "In" or "Out"?	p. 69
Case Study: Bridget, Part 1	p. 69
Case Study: Bridget, Part 2	p. 70
Case Study: Bridget, Part 3	p. 71
Case Study: Bridget, Part 4	p. 71
Self-Assessment	p. 72
Pretest Answers	p. 73
References	p. 73
Chapter 5 Effective Intake Interviewing	p. 74
Pretest	p. 75
Chapter Summary	p. 75
Exercise 1 Attitudes and Characteristics of Interviewers	p. 76
Exercise 2 When I Was the "Stranger"	p. 77
Exercise 3 Developing Cultural Sensitivities	p. 77
Exercise 4 Using Language the Client Understands	p. 78
Exercise 5 Active Listening Exercise	p. 79
Exercise 6 Questioning Activity	p. 79
Exercise 7 Responding	p. 81
In More Depth: Talking to Children	p. 83
Exercise 8 Considering James and Samantha	p. 86
Guidelines for the Intake Interview	p. 87
The Case of Tannie and Lindie	p. 89
Exercise 9 Preparing for the Interview	p. 90
Exercise 10 Using Knowledge of Development in Middle Childhood	p. 91
Exercise 11 Working with an Interpreter	p. 92
Wadsworth Website, Chapter 5, Link 2: Working with Sign Language Interpreters in Human Service Settings	p. 92
Exercise 12 Intake Summary Sheets	p. 93
Self-Assessment	p. 96
Pretest Answers	p. 97
References	p. 97
Chapter 6 Service Delivery Planning	p. 99
Pretest	p. 100
Chapter Summary	p. 101
Exercise 1 Back to the Future	p. 101
Exercise 2 A Professional's Perspective	p. 102
Wadsworth Website, Chapter 6, Link 1, Herman Twiggs	p. 102
Exercise 3 Planning in Your Life	p. 103
Exercise 4 Plan Review	p. 103
Exercise 5 Working through the Planning Process	p. 104
Exercise 6 Test Resources	p. 110
Exercise 7 Test Analysis	p. 110
In More Depth: It's "Our" Plan!	p. 112
Exercise 8 Meet Gloria	p. 118
Wadsworth Website, Chapter 6, Link 2: Gloria	p. 118
Exercise 9 Problem Statements	p. 119
Exercise 10 Developing a Plan of Services	p. 119
Exercise 11 Anticipated Challenges	p. 121
Self-Assessment	p. 122
Pretest Answers	p. 123
References	p. 123
Chapter 7 Building a Case File	p. 124
Pretest	p. 125
Chapter Summary	p. 125
Exercise 1 Using Other Professionals	p. 126
Exercise 2 What Information to Gather?	p. 126
Exercise 3 Gathering Information and the Service Plan	p. 128
In More Depth: The Problems of Mental Illness	p. 129
Exercise 4 The Mental Health of a Client	p. 132
Exercise 5 Mental Health Assessment	p. 134
Wadsworth Website, Chapter 7, Link 1: The Case of Charles Clark	p. 134
Exercise 6 Using Web Resources	p. 135
Self-Assessment	p. 136
Pretest Answers	p. 137
References	p. 137
Chapter 8 Service Coordination	p. 139
Pretest	p. 140
Chapter Summary	p. 141
Exercise 1 Janis Jones	p. 141
Exercise 2 Working with Other Professionals	p. 143
Exercise 3 Making a Referral	p. 144
Wadsworth Website, Chapter 8, Link 1, Interview with Iris Jones	p. 144
Exercise 4 Monitoring Iris's Progress	p. 145
Exercise 5 Teamwork	p. 146
In More Depth: Advocacy Beyond the Individual Level	p. 147
Exercise 6 Advocacy and Casita Maria	p. 149
Exercise 7 Advocacy and Stan	p. 150
Exercise 8 Advocacy and You	p. 150
Self-Assessment	p. 151
Pretest Answers	p. 151
Reference	p. 152
Chapter 9 Working with the Organizational Context	p. 153
Pretest	p. 154
Chapter Summary	p. 155
Exercise 1 Writing a Mission Statement	p. 155
Exercise 2 The Job Description	p. 156
Wadsworth Website, Chapter 9, Link 1, Carlotta's Experience	p. 156
Exercise 3 Formal and Informal Structure	p. 157
Exercise 4 Critique Ways of "Doing Business"	p. 158
Exercise 5 Work-Related Values	p. 158
Wadsworth Website, Chapter 9, Link 2, Interview with Sharon	p. 159
Exercise 6 Budgeting	p. 159
In More Depth: Looking from the Outside In	p. 162
Exercise 7 Taking the Job	p. 163
Exercise 8 Assessing the Work Environment	p. 164
Exercise 9 Should I Stay or Leave?	p. 167
Exercise 10 Summary	p. 167
Self-Assessment	p. 169
Pretest Answers	p. 169
Chapter 10 Ethical and Legal Issues	p. 170
Pretest	p. 171
Chapter Summary	p. 171
Exercise 1 End-of-Life Care	p. 172
Exercise 2 End-of-Life Care and Multicultural Issues	p. 173
Exercise 3 Working with an Interpreter	p. 175
Wadsworth Website, Chapter 10, Link 1, Working with Sign Language Interpreters in Human Service Settings [Return to Chapter 5]	p. 175
Exercise 4 Ethics and Managed Care	p. 175
Exercise 5 A Global Perspective of AIDS	p. 177
Wadsworth Website, Chapter 10, Link 2, You Wake Me Up	p. 177
In More Depth: The Ethics of AIDS	p. 178
Exercise 6 HIV/AIDS Issues and Codes of Ethics	p. 179
Self-Assessment	p. 180
Pretest Answers	p. 181
References	p. 181
Chapter 11 Surviving as a Case Manager	p. 182
Pretest	p. 183
Chapter Summary	p. 184
Exercise 1 "Jack or Jill" of All Trades	p. 184
Exercise 2 Assessing Your Abilities	p. 186
Exercise 3 Assessing Your Personal Characteristics	p. 188
Exercise 4 To-Do List	p. 190
Exercise 5 Guidelines for Managing Time	p. 193
Exercise 6 Time Management and You	p. 194
Exercise 7 The Perspective of Case Managers	p. 195
Wadsworth Website, Chapter 11, Link 1, Case Managers Talk about Paperwork	p. 195
Wadsworth Website, Chapter 11, Link 2, What Case Managers Do to Stay Healthy	p. 195
In More Depth: The Cost of Caring	p. 195
Exercise 8 Alex and Case Management	p. 200
Exercise 9 The Cost of Caring	p. 201
Exercise 10 Year 2005	p. 203
Wadsworth Website, Chapter 11, Link 3, "Year of Suffering: Disasters Dominate 2005"	p. 203
Self-Assessment	p. 203
Pretest Answers	p. 204
References	p. 204

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