The partnership model in human services : sociological foundations and practices

Title:

Personal Author:

Darling, Rosalyn Benjamin

Series:

Clinical sociology

Publication Information:

New York, NY : Kluwer Academic Publishers, 2000

ISBN:

9780306462740

Subject Term:

Social case work

Clinical sociology

Interviewing in social service

Social work education

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010118946	HV43 D37 2000	Open Access Book	Book	Searching... Unknown

This book provides students and practitioners with a theoretical and methodological foundation for implementing client- and family-centered `partnership' approaches in human services. Unlike other texts in the field, the author integrates the principles and practices of sociology with applied work in the helping professions and shows how key sociological concepts can be used to explain the nature of clients' perspectives and expand client opportunities.

I. Background and Theoretical Foundations
1. The Partnership Approach: A Sociological Model of Practice	p. 3
The Verstehen Approach in Sociology	p. 4
The Partnership Approach	p. 5
The Partnership Model and Sociological Practice	p. 8
The Partnership Model and Grounded Theory	p. 12
The Structural Approach in Social Work	p. 13
The Contribution of Sociological Theory and Methods	p. 14
Chapter Summary	p. 16
Suggestions for Further Reading	p. 16
2. Changing Practices in Human Services	p. 17
An Illustrative Study: Parents of Children with Mild Mental Retardation	p. 17
The Status Inequality Perspective	p. 18
The Partnership Approach	p. 21
The Shift toward a Partnership Perspective	p. 22
Education	p. 22
Social Work	p. 26
Psychology/Mental Health	p. 28
Health Care	p. 30
Other Services	p. 32
When Is Sociological Intervention Appropriate?	p. 34
Chapter Summary	p. 35
Exercise	p. 35
Suggestions for Further Reading	p. 37
3. Theoretical Foundations I: Social Structure	p. 39
The Organization of Human Service Agencies: Bureaucracy and Its Consequences	p. 41
Advantages for the Service User	p. 43
Disadvantages for the Service User	p. 44
Total Institutions: An Extreme Form of Bureaucratic Organization	p. 50
Newer Organizational Forms	p. 51
Opportunity Structures: Preexisting Organizational Constraints Affecting Service Users	p. 52
Roles: The Expected Behaviors of Service Providers and Service Users	p. 54
The Professional Role	p. 55
The Client Role	p. 57
Conflict between Client and Professional Role Prescriptions	p. 59
New Roles for Clients and Professionals	p. 61
Chapter Summary	p. 64
Role-Play Exercise	p. 64
Suggestions for Further Reading	p. 65
4. Theoretical Foundations II: Social Process	p. 67
Definition of the Situation	p. 67
Definition of the Agency	p. 69
Definition of the Problem	p. 70
Eliciting the Client's Definition of the Situation	p. 73
Language: The Basis for Understanding	p. 73
Taking the Role of the Other	p. 75
Role-Playing	p. 76
Playing the Professional Role	p. 77
Playing the Client Role	p. 79
The Client's Self-Concept	p. 82
Components of the Self-Concept	p. 82
Labeling and Stigma	p. 84
Self-Presentation by Clients and Professionals	p. 88
Chapter Summary	p. 89
Suggested Exercises	p. 90
Suggestions for Further Reading	p. 91
II. The Client's Social World and Methods for Discovering It
5. The Social World of the Service User	p. 95
Clients' Resources, Concerns, and Priorities: Areas for Professional Focus	p. 95
Information	p. 96
Material Support	p. 97
Informal Support	p. 98
Formal Support	p. 101
Socioeconomic and Subcultural Diversity	p. 103
A Note on Gender	p. 103
The Influence of Social Class	p. 104
Ethnic Variation	p. 106
Implications for Professionals	p. 115
Chapter Summary	p. 118
Suggested Exercises	p. 119
Suggestions for Further Reading	p. 120
6. Identification Techniques I: Observation	p. 121
Ethical Issues	p. 122
The Principle of Confidentiality	p. 122
Client Autonomy in Special Situations	p. 124
The Right of Refusal	p. 124
Choosing a Method	p. 124
Qualitative versus Quantitative	p. 124
Which Method Should Be Used?	p. 126
Suggested Exercise	p. 129
Observation in Practice	p. 129
Entering the Setting	p. 130
What to Observe	p. 133
Recording Observations	p. 135
Advantages and Limitations of Observation	p. 137
Chapter Summary	p. 139
Suggested Exercise	p. 140
Suggestions for Further Reading	p. 141
7. Identification Techniques II: Interviewing	p. 143
Types of Depth Interviews	p. 144
Constructing an Interview Schedule	p. 145
Types of Questions	p. 146
Asking Good Questions	p. 152
Question Sequence	p. 155
The Interview Process	p. 157
The Interview Situation	p. 157
Interviewing Techniques	p. 159
Some Difficult Situations	p. 161
Recording Methods	p. 163
Some Special Interviewing Situations	p. 167
Conducting Group Interviews	p. 167
Conducting Telephone Interviews	p. 169
The Advantages and Disadvantages of Interviews	p. 170
Chapter Summary	p. 171
Suggested Exercises	p. 171
Suggestions for Further Reading	p. 173
8. Identification Techniques III: Questionnaires	p. 175
When Are Questionnaires Useful in Human Services?	p. 176
Developing Questionnaires	p. 180
Characteristics of a Good Instrument	p. 180
Designing an Instrument	p. 180
Reliability and Validity	p. 205
The Relative Advantages and Disadvantages of Questionnaires	p. 206
Advantages	p. 206
Disadvantages	p. 207
Chapter Summary	p. 207
Suggested Exercise	p. 207
Suggestion for Further Reading	p. 208
III. Models of Intervention and Evaluation
9. Linking Identification and Intervention: Developing and Implementing Service Plans	p. 211
Selecting Methods	p. 211
Client Choice	p. 211
Cultural Appropriateness	p. 212
Time Constraints	p. 213
Developing Action Statements	p. 213
Determining Resources, Concerns, and Priorities	p. 213
Writing Action Statements	p. 214
The Process of Plan Development: Case Illustrations	p. 216
Locating Resources and Creating Opportunities	p. 233
Locating Existing Opportunities	p. 235
Creating New Opportunities	p. 237
Chapter Summary	p. 240
Suggestions for Further Reading	p. 240
10. Social Change, Social Problems, and the Limits of Intervention	p. 241
Social Change I Needs Assessment	p. 241
Using Secondary Sources	p. 242
Conducting Surveys	p. 243
Convening Focus Groups	p. 243
Conducting Interviews and Gathering Anecdotal Evidence	p. 243
Social Change II Grant Proposals	p. 244
Social Change III Community Organization and Political Action	p. 248
Establishing a State-Level Entitlement for Early Intervention: The Case of Pennsylvania Act 212	p. 248
The Limits of Human Services: Can Human Services Solve Social Problems?	p. 251
The Relationship between Human Services and Social Problems	p. 251
The Process of Problem Analysis	p. 254
Chapter Summary	p. 256
Suggestions for Further Reading	p. 256
11. Service Evaluation	p. 257
The Nature and Purposes of Evaluation Research	p. 257
Definitions and Scope	p. 257
Underlying Principles	p. 258
The New Emphasis on Accountability	p. 259
Determining Outcomes	p. 260
The Relation between Service Activities, Outputs, and Outcomes	p. 260
Satisfaction with Services	p. 262
Status Changes	p. 263
Client- versus Agency-Level Outcomes	p. 265
Methods	p. 265
Observation	p. 266
Interviewing	p. 268
Questionnaires	p. 270
Some Methodological Issues	p. 276
Group versus Single-Subject Designs and the Issue of Sampling	p. 276
Experimental Evaluation and Control Group Designs	p. 277
Selecting Methods	p. 278
Validity and Reliability	p. 279
Reporting and Using Evaluation Results	p. 280
Communicating Findings	p. 280
Linking Evaluation and Planning	p. 282
Chapter Summary	p. 282
Suggested Exercises	p. 283
Suggestions for Further Reading	p. 284
Review of the Process of Partnership-Based Practice	p. 284
References	p. 287
About the Author	p. 301
Index	p. 303

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