VoiceXML 2.0 developer's guide : building professional voice-enabled applications with JSP, ASP and coldfusion

This text includes three full-scale enterprise level applications with 100 per cent source code. It covers VoiceXML with other technologies such as ASP.NET, JSP, Servlets and ColdFusion.

Acknowledgments	p. xvii
Preface	p. xix
Introduction	p. xxi
Chapter 1 Web and Voice Technologies	p. 1
Introduction to Telephone Systems	p. 2
Introduction to Computer Telephony	p. 4
Interactive Voice Response Systems	p. 7
Speech Synthesis Process and Engines	p. 9
Voice Markup Languages	p. 12
Introduction to VoiceXML	p. 15
Summary	p. 17
Chapter 2 Designing Guidelines for Voice Applications	p. 19
Understanding Voice Sites	p. 20
Identifying the Target Audience	p. 21
Content Management	p. 24
Designing the Dialog Flow	p. 28
Designing the Navigation Architecture	p. 30
Designing Dialogs and Prompts	p. 34
Summary	p. 37
Chapter 3 Working with VoiceXML	p. 39
Architecture of VoiceXML	p. 40
Application Overview	p. 41
The Concept of Voice Dialogs	p. 42
Execution Process of VoiceXML Documents	p. 42
Executing a Multidocument-based Application	p. 44
Navigation in VoiceXML	p. 45
Getting Input from the User	p. 51
Types of Form Items	p. 52
Form Interpretation Algorithm	p. 83
Summary	p. 88
Chapter 4 Advanced Elements of VoiceXML	p. 89
Types of Forms	p. 90
Event Handling in VoiceXML	p. 93
Variables in VoiceXML	p. 99
Resource Fetching and Caching	p. 103
Defining Prompts in VoiceXML	p. 104
Other Elements in VoiceXML	p. 115
Summary	p. 119
Chapter 5 Grammars in VoiceXML	p. 121
The Role of Grammars in VoiceXML Applications	p. 122
The [left angle bracket]grammar[right angle bracket] Element in VoiceXML 1.0	p. 122
Grammars in VoiceXML 2.0	p. 124
The Scope of Grammars	p. 127
Grammar Activation Procedure	p. 133
Preparing Grammars	p. 134
Summary	p. 137
Chapter 6 Developing a Voicemail System Using ASP and VoiceXML	p. 139
Voicemail Application Design Considerations	p. 140
The Case for VoiceXML-based Mailing Services	p. 140
Architecture of a VoiceXML-based Mailing Application	p. 141
Preparing the Home Page	p. 142
Preparing the Login Section	p. 144
Accessing the Mailbox	p. 146
Retrieving the Message	p. 152
Replying to the Message	p. 154
Summary	p. 158
Chapter 7 Using VoiceXML and JSPs for Movie Reservation Systems	p. 159
Application Requirements	p. 160
Architecture of the Application	p. 160
Structure of the Database	p. 161
Building the Home Page	p. 164
Displaying the Movie List	p. 167
Collecting the Input	p. 170
Displaying the Current Status	p. 172
Writing the Reservation Procedure	p. 178
Final Episode	p. 182
Summary	p. 187
Chapter 8 Developing a Voice-based Banking System	p. 189
Architecture of the Voice Banking Application	p. 190
Database Structure for the Application	p. 192
Preparing the Login Section	p. 199
Building the Main Menu of the Application	p. 206
Designing the Inquiry Module Main Page	p. 209
Designing the Transfer Money Module	p. 220
Designing the Order Chequebook and Bank Statement Module	p. 225
Summary	p. 230
Chapter 9 Integrating CCXML with VoiceXML Applications	p. 231
Introduction to Call Control Extensible Markup Language	p. 232
Event Processing Requirements	p. 233
Conferencing Requirements	p. 233
Call Management Requirements	p. 234
Document Flow and Execution Process in CCXML	p. 234
Working with Variables	p. 238
Event Handling in CCXML	p. 238
Call Management in CCXML	p. 242
Conference Management in CCXML	p. 243
Disconnecting Calls in CCXML	p. 244
Summary	p. 244
Chapter 10 Introduction to the Microsoft Web Telephony Engine	p. 245
Introduction to the Web Telephony Engine	p. 246
Advantages of WTE	p. 246
Features of WTE	p. 247
Installing and Configuring WTE	p. 247
Overview of Web Telephony Applications	p. 248
Call Handling in Web Telephony Applications	p. 248
Prompts in WTE	p. 250
Collecting Caller Input	p. 251
Navigation in WTE	p. 255
Using HTML Elements in WTE	p. 256
Working with Events in WTE	p. 260
Working with CSS Properties in WTE	p. 262
Summary	p. 264
Chapter 11 Introduction to IP Telephony	p. 265
IP Telephony	p. 266
Standards for IP Telephony	p. 268
TAPI Programming Interfaces	p. 271
The H.323 Lines Video Streaming Project	p. 275
Summary	p. 304
Chapter 12 Developing a Voice-based Shopping Mall with ASP	p. 305
Working Scheme of the Application	p. 306
Building the Home Page	p. 306
Preparing the Login Section	p. 309
User Authentication and Building the Category Section	p. 311
Building the Items List	p. 316
Collecting the Order from the User	p. 321
Updating Records and Terminating the Application	p. 327
Summary	p. 328
Chapter 13 Developing Voice Applications with SALT	p. 331
Introduction to SALT	p. 332
Designing Principles of SALT	p. 333
Overview of SALT Elements	p. 333
Getting Speech Input in SALT	p. 334
Using DTMF Input in SALT	p. 340
Speech Output in SALT	p. 343
Promptqueue Object	p. 345
Summary	p. 346
Index	p. 347

Available:*

On Order

Summary

Summary

Table of Contents