Summary

An introduction to queueing theory, and the first comprehensive account of new developments in the subject in the past decade. Provides a thorough treatment of Markov processes, renewal theory, regenerative processes and random walks, and discusses in some detail basic models including the GI/G/1 queue, risk processes, and dams. Particular attention has been given to modern probabilistic points of view, as alternatives to traditional analytic methods--but the choice of topics is traditional. Exercises included for key chapters. Survey of mathematical prerequisites given in an appendix. Illustrated.