Cover image for UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
Title:
UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
Edition:
First Edition 2015
Physical Description:
72 pages : illustrations ; 23 cm.
ISBN:
9789835210488
Added Title:
Critical Factors of Servuce Quality : A Review of Relevant Conceptual Frameworks

The Practices of Internal Marketing in Services Industry

The Relationship between Service Quality, Value and Satisfaction : An Empirical Study

Themes of Complaint Failures : Qualitative Evidence from a Complaint Website

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35000000025374 HF5415.5 U53 2015 a Non Circulating UTM Special Collection Materials Book - UTM Special Collection (Closed Access)
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35000000025373 HF5415.5 U53 2015 a Open Access Book UTM Special Collection (Open Shelves)
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30000010353678 HF5415.5 U53 2015 a Open Access Book UTM Special Collection (Open Shelves)
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30000010353677 HF5415.5 U53 2015 a Open Access Book UTM Special Collection (Open Shelves)
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33000000013941 HF5415.5 U53 2015 a Open Access Book UTM Special Collection (Open Shelves)
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