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Cover image for Institutional Interaction : Studies of Talk at Work
Title:
Institutional Interaction : Studies of Talk at Work
Personal Author:
Series:
Directions in ethnomethodology and conversation analysis
Physical Description:
xv, 269 pages : illustrations ; 22 cm
ISBN:
9780754642855

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30000010371893 XX(886946.1) Open Access Book Gift Book
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Summary

Summary

Institutional Interaction focuses on talk and interaction in institutional contexts. The first systematic book-length study on this expanding area, it discusses the theory and methodology of conversation analysis, focusing on studies of institutional interaction, before examining the basics of institutional interaction in selected fields. Cutting-edge new applications are assessed, such as human-computer interaction, the role of ethnography, statistics and the relationship of institutional talk to ordinary talk. Accessibly written and carefully structured to provide a sophisticated introduction to conversation analysis applied in institutional settings, the book offers a wealth of examples ranging from the classroom, to the courtroom, to the doctor's surgery. The book also features helpful suggestions for further reading, designed to appeal to students and academics in socio-linguistics, social psychology, organizational studies, management and information systems and applied linguistics.


Author Notes

Ilkka Arminen is Professor in the Department of Sociology at the University of Tampere in Finland.


Table of Contents

Conversation analysis and its applications
Institutional interaction
Analytic procedures
Encountering a client
Classrooms and the transmission of knowledge and expertise
Strategic interaction
Negotiation
Information systems and organizational interaction
Toward applied conversation analysis
References
Appendices
Author index
Subject index
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