Enterprise mobility : tiny technology with global impact on work

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Title:

Personal Author:

Sørensen, Carsten

Series:

Technology, work and globalization

Publication Information:

Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2011.

Physical Description:

xiv, 208 p. : ill. ; 24 cm.

ISBN:

9780230236073

Abstract:

"There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance"--Provided by publisher.

Subject Term:

Mobile communication systems -- Social aspects

Information technology -- Social aspects

Communication and culture

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010292900	HM1206 S6567 2011	Open Access Book	Book	Searching... Unknown

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Summary

There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance.

Author Notes

Careten Srensen is a senior lecturer in Information System and Innovation in the Department of Management at the London School of Economics and Political Science, UK. He has studied enterprise mobility since 2001 (mobility.lse.ac.uk) has manages research projects since 1990, has published broadly within information Systems and has acted as a consultant since 1989.

List of Figures and Tables	p. x
Preface	p. xii
Acknowledgements	p. xiv
1 Mobility - Emerging Challenges	p. 1
1.1 A world of mobility	p. 1
1.2 Mobility research	p. 6
1.3 Research approach	p. 9
1.4 Book overview	p. 15
2 Technology - Enabling Capabilities	p. 17
2.1 Connectivity	p. 18
2.2 Portability	p. 19
2.3 Memory	p. 21
2.4 Pervasiveness	p. 23
2.5 Intimacy	p. 25
2.6 Priority	p. 27
2.7 Portfolios	p. 30
2.8 Affordances	p. 31
2.9 Services	p. 35
2.10 Summary	p. 37
3 Work- Facing Paradoxes	p. 39
3.1 Mobility	p. 39
3.2 Work	p. 40
3.3 Defining mobile work	p. 44
3.4 Paradox	p. 49
3.5 Performance	p. 52
3.6 Asymmetry	p. 55
3.7 Boundaries and fluidity	p. 58
3.8 Creativity	p. 59
3.9 Collaboration	p. 64
3.10 Control	p. 70
3.11 Summary	p. 75
4 Creativity - Fluid Performances	p. 77
4.1 Case 1: Hiro-CEO	p. 77
4.2 Intimate technology performances	p. 79
4.3 Case 2: Ray - taxicab driver	p. 82
4.4 Mobile and anchored	p. 83
4.5 Case 3: Khalid - foreign exchange trader	p. 86
4.6 Mobile trade-offs	p. 87
4.7 Anytime and anywhere, anyone?	p. 90
4.8 The unbearable lightness of situations	p. 92
4.9 Rhythms of interaction	p. 94
4.10 Cultivating fluidity	p. 95
4.11 Managing interruptions	p. 97
4.12 Mobile overload	p. 99
4.13 Summary	p. 100
5 Collaboration - Transparent Interdependencies	p. 101
5.1 Case 4: John and Mary - police officers	p. 101
5.2 Mobile policing and technologies	p. 104
5.3 Constant coupling and rhythms of collaboration	p. 107
5.4 Case 5: Simon - security guard	p. 110
5.5 Case 6: Winters - industrial waste lorry driver	p. 111
5.6 From batch-time to real-time reporting with RFID	p. 113
5.7 Symmetry and asymmetry in collaboration	p. 115
5.8 Case 7: Jun - town planner	p. 117
5.9 Individual and collective working	p. 118
5.10 Transparency in collaboration	p. 122
5.11 Cultivating collaboration	p. 123
5.12 Summary	p. 124
6 Control - Effective Interventions	p. 126
6.1 Case 8: Jason - delivery driver	p. 126
6.2 Remote control and local discretion	p. 128
6.3 Case 9: Yin - peri-operative specialist practitioner	p. 130
6.4 Direct observation and indirect control	p. 131
6.5 Organising mobility	p. 132
6.6 Trust and enterprise mobility	p. 135
6.7 Cultivating boundaries	p. 137
6.8 Summary	p. 140
7 Portfolios - Amplified Mobility	p. 141
7.1 Ecologies, infrastructures and portfolios	p. 141
7.2 Mobile services diversity	p. 142
7.3 Unpacking mobile service diversity	p. 144
7.4 Affordances, mechanisms and materiality	p. 148
7.5 Summary	p. 156
8 Challenges - Managing Mobile Performances	p. 158
8.1 Emerging and planned performances	p. 158
8.2 Managing mobility practices	p. 164
8.3 Conclusion	p. 167
Notes	p. 171
References	p. 173
Author Index	p. 195
Subject Index	p. 201

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Table of Contents