"This volume, Business Process Reengineering: An ICT Approach, shows how ICT (information and communications technology) can play the role of a driver of business process reengineering (BPR). ICT can aid in enabling improvement in BPR activity cycles as it provides many components that enhance performance that can lead to competitive advantages. IT can interface with BPR to can help to improve main business processes in terms of communication, inventory management, data management, management information systems, customer relationship management (CRM), computer-aided design (CAD), computer-aided manufacturing (CAM), and computer-aided engineering (CAE). This volume explores these issues in depth. BPR is perhaps best described as the restructuring of an organization or enterprise to change the way of business process designs and to implement new workflows and day-to-day processes. Business process reengineering, at times, is often perceived as similar to business process redesign. In fact, these two differ in the sense that business process reengineering involves taking down the whole structure of the workflow process and starting over from scratch; on the other hand, business process redesign takes a more conservative approach that may leave some of the present structure and may merely tweak certain processes in isolation"