Cover image for Total quality management in healthcare : implementation strategies for optimum results
Title:
Total quality management in healthcare : implementation strategies for optimum results
Personal Author:
Publication Information:
Chicago : Irwin, 1996
ISBN:
9780786309801

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Item Category 1
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30000003818212 RA399.A1 S73 1996 Open Access Book Book
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Summary

Summary

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.