Title:
Total quality management in healthcare : implementation strategies for optimum results
Personal Author:
Publication Information:
Chicago : Irwin, 1996
ISBN:
9780786309801
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000003818212 | RA399.A1 S73 1996 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.