Search Results for Total quality management

4 Results Found

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Mengkaji masalah kepuasan kerja di Jabatan Kejururawatan : satu kajian di Hospital Pakar Puteri, Johor Bahru, Johor Darul Takzim

Khairun Syarinna Mohd. Top

Author

Khairun Syarinna Mohd. Top

Format:

Call Number

MFL 11257

Publisher

Universiti Telnologi Malaysia,

Publication Date

2002

Project Paper (Sarjana Muda Pengurusan (Teknologi) - Universiti Teknologi Malaysia, 2002

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Quality services

Format:

Call Number

HF5415.5 Q84 1998

Publisher

Perpustakaan Sultanah Zanariah, UTM,

Publication Date

1998

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Design and management of service processes : keeping customers for life

Ramaswamy, Rohit

Author

Ramaswamy, Rohit

Format:

Call Number

HF5415.5 R35 1996

Publisher

Addison-Wesley,

Publication Date

1996

ISBN

9780201633832

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Quality of service : making it really work

Edvardsson, Bo

Author

Edvardsson, Bo, Thomasson, Bertil, Ovretveit, John

Format:

Call Number

HF5415.5 E39 1994

Publisher

McGraw-Hill,

Publication Date

1994

ISBN

9780077079499

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